Customer Service Support Representative

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

The Customer Service Team plays a vital role in shaping Groupon's reputation by delivering one-to-one support to our subscribers through email, chat, and calls. We strive to deliver clear, empathetic, and timely resolutions, ensuring a seamless customer experience.

We're looking for individuals who are web-savvy, empathetic, and resourceful, with a passion for solving problems and helping people.

• Respond to customer emails, chats, and calls, handling inquiries ranging from simple usage questions to complex issues with specific offers
• Resolve customer concerns promptly and consistently to ensure a positive experience
• Manage time effectively to meet daily individual and team ticket targets
• Stay up to date on Groupon systems, customer portals, back-office tools, redemption processes, and merchant features
• Stay updated on internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and the specifics of various merchant features
• Previous professional experience in a customer service role, preferably within a high-volume, transactional environment, is highly valued

• Education:
• • A Graduation degree is a must, with valid degree/provisional certificates are mandatory
• Experience:
• • Minimum 1 year of experience in Customer Service or Support is required
• Skills & Qualities:
• • Demonstrated skill in the English Language - Written and Verbal
• Deeply focused on Customer-Centric Solutions
• Ability to type fast (essential for managing live chat queues with customers)
• Comfortable working in a computer-based environment for up to 8 hours a day continuously (with 1.5 hours of break)
• Willingness to work in rotational shifts, including night/US shifts, as per business needs

At Groupon, we value a good work culture along with good & professional work ethics to enable good performance delivery.

• Be part of a global company actively transforming how Customer care works in an AI-first world
• Flat structure, real ownership, and opportunity to shape scalable operations practices
• You get to be a part of a work culture that is very focused, future-driven & that strives to keep Customers & Technology at the heart of everything
• Competitive compensation, full benefits, and learning opportunities with a progressive Operations team
• You get to gain work experience in a Professional, Corporate Work Environment that values good work culture & Ethics
• If People Management interests you as a career path, you can expect to look forward to a solid chance at developing yourself into a People Manager

Don't miss out on this opportunity to grow your career within Groupon #GrowAtGroupon

Groupon is an AI-First Company

We're committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role—you'll be right at home here.

Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers