
Customer Service Representative
5 hours ago
Salary k
Exp - 1-2 years
Role Description
This is a full-time on-site role located in Bengaluru for a Customer Service Representative (Insurance) at Al Fahad Enterprises. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves providing support related to insurance products and services, maintaining accurate customer records, and contributing to a positive customer experience. Daily tasks will include managing incoming calls, identifying and assessing customer needs, and providing appropriate solutions and alternatives.
Qualifications
- Customer Service, Customer Experience, and Customer Satisfaction skills
- Experience in Customer Support and Customer Service Representatives roles
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a team and manage time efficiently
- Proficiency with customer management software and tools
- Prior experience in the insurance industry is a plus
- High school diploma or equivalent; a degree in a relevant field is preferred
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