Customer Service Representative

9 hours ago


Bengaluru, Karnataka, India Transact Global Full time ₹ 2,22,000 per year

Company Description

Transact Global delivers end-to-end outsourcing solutions across various industries and functions. Our services include customer support, technical support, and multilingual service desks, as well as AI-based chat and voice bots. We also specialize in back-office operations, healthcare management, e-commerce order processing, hospitality services, and procurement and supply chain management. With expertise in automation and business process services, we aim to enhance customer experience and lifecycle management. Trusted by notable clients like Britannia India, 3M, HDFC, Jockey India, and more, Transact Global is a leader in providing efficient, industry-specific solutions.

Role Description

This is a full-time on-site role for a Customer Service Representative, located in Bengaluru. The Customer Service Representative will handle customer inquiries via phone and email, resolve complaints, and ensure a high level of customer satisfaction. Responsibilities include recording interactions, providing information on products and services, and escalating unresolved issues to the appropriate department when necessary.

Qualifications

  • Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
  • Willing to work in rotational shifts
  • Experience in handling Customer Experience and delivering superior service outcomes
  • Strong communication and problem-solving skills
  • Ability to manage multiple customer interactions efficiently
  • Basic computer literacy and familiarity with CRM tools
  • Prior experience in customer-centric roles is an advantage
  • High school diploma or equivalent;

Salary Package: 18500/month CTC



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