Customer Service Representative

3 days ago


Bengaluru, Karnataka, India Al Fahad Enterprises Full time

Company Description

Al Fahad Enterprises operates in a variety of businesses, including Tour & Travel services and Organic Products. We are committed to providing exceptional quality and service in all our endeavors. By diversifying our offerings, we aim to meet the varied needs of our customers and deliver an unparalleled experience across different industries.

Role Description

This is a full-time, on-site role for a Customer Service Representative - Hindi located in Bengaluru. The Customer Service Representative will be responsible for handling customer inquiries, providing support, addressing concerns, and ensuring customer satisfaction. Daily tasks include responding to customer calls and emails, resolving issues, and maintaining a high level of customer experience. The representative will also be responsible for documenting interactions and following up as necessary to ensure customer needs are met.

Qualifications

  • Proficiency in Customer Service and Customer Support skills
  • Ability to ensure Customer Satisfaction and enhance Customer Experience
  • Excellent communication skills in both Hindi and English
  • Strong problem-solving abilities and attention to detail
  • Previous experience in a customer-facing role preferred
  • Ability to work well in a team-oriented environment
  • High school diploma or equivalent; bachelor's degree is a plus


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