Customer Service Representative

13 hours ago

Bengaluru, Karnataka, India Aarna HR Solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year
Company Description

Greeting


Aarna HR Solutions is a Human Resource Recruitment Company providing services to Various IT, ITES and Non- IT companies across India. Aarna Solutions strive towards hiring the best and the brightest talent in the industry. We hire individuals with a strong sense of pride in their performance, team spirit, and a desire to excel. Job Description

We have immediate openings for "Customer Service Representative" one of our Reputed Client for Bangalore location.

Position: Customer Service Representative

Project Location: Bangalore

Exp. Level: 2 – 3 years of Customer Service experience

Below is JD for Customer Service Representative

Duties & Responsibilities

  • Order Creation management: Receive, check and enter customer orders in SAP. Follow-up with local customer service representative or internal departments on missing or incorrect data.
  • Order maintenance management: Action requests (quantity changes/pull-in/push-out/cancellation) with the internal stakeholders compliant with customer T&C's when defined or per organization policies.
  • Order Confirmation management: Validate organization delivery schedule with internal stakeholders and communicate organization response to front office CSR.
  • Embrace and apply the Market Based Management culture and philosophy.
  • Open to work on shift timing as required to meet business needs.
  • Perform other related back office duties as assigned by management.

Performance Management

  • Internal Productivity/Utilization/Accuracy/Turn Around Time/Quality KPI's
  • To comply with all Focal Points and departmental goals as determined at the beginning of each calendar Year.

Scope

  • Back office support to GSM Customer Service activities

Education

REQUIRED:

  • Diploma/Graduate
  • English language is mandatory both written and oral proficiency
  • Good PC skills are necessary including Microsoft Excel, Word & Outlook.

PREFERRED:

  • Knowledge of SAP / ERP system would be preferred.
  • Chinese, Mandarin spoken and simplified/traditional written

Work experience

  • 2 to 3 years Customer Service experience is desirable, preferably gained in electronic industry. Fresh diploma/graduates are encouraged to apply.

Skills & Abilities

  • Accurate data processing
  • Sense of urgency
  • Good Time management in meeting deadlines
  • Eye for details
  • Clear and concise written and oral communication with internal contacts.

PREFERRED:

  • The ideal candidate will demonstrate team work, pro-activeness, and flexibility in supporting business needs.
  • The candidate will have an organized approach, is expected to work independently in a high pressure environment.
  • Confidentiality is a requirement in this position.

Thanks & Regards,

Shwetha

HR Recruiter

Mob No:

Shri Vidyaranya Prathishtana
No 808, Vidyaranyapura Main Road,
Landmark above SBH Bank, Opp to Coffee Day
Bangalore

Qualifications

REQUIRED:

  • Diploma/Graduate
  • English language is mandatory both written and oral proficiency
  • Good PC skills are necessary including Microsoft Excel, Word & Outlook.

PREFERRED:

  • Knowledge of SAP / ERP system would be preferred.
  • Chinese, Mandarin spoken and simplified/traditional written
Additional Information

Notice Period : Immediate, Up to 15 Days

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