Customer Service Representative

9 hours ago

Bengaluru, Karnataka, India Valuestream Business Solutions Pvt ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Valuestream Business Solutions (VBS) is a leading innovation in Business and Knowledge Process Outsourcing. Known for combining a highly skilled workforce with advanced technology, VBS delivers unmatched customer experiences. Our services span BPO functions like contact center operations, customer service, and transaction processing, along with consulting in governance, risk, compliance, and standards. At VBS, we prioritize high-quality delivery to enhance processes and customer satisfaction.

Role Description

The Customer Service Representative will handle customer inquiries, provide support, and resolve issues efficiently. A critical part of this role is ensuring excellent customer satisfaction and delivering an exceptional customer experience. Daily responsibilities include responding to customer queries, maintaining accurate records, and working collaboratively across teams to address client concerns. This is a full-time, on-site position based in Bengaluru.

Qualifications

  • Strong skills in Customer Service, Customer Support, and Customer Satisfaction
  • Ability to enhance Customer Experience while maintaining high levels of interaction quality
  • Proficiency in understanding and addressing customer needs, with a focus on building relationships
  • Effective communication and problem-solving abilities
  • Ability to work collaboratively in a fast-paced environment
  • Any prior experience in customer service roles is an advantage
  • Bachelor's degree or equivalent qualification preferred

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