Customer Service Representative
7 hours ago
Company Description
Al Fahad Enterprises is engaged in various businesses, including Tour & Travels and Organic Products, among other services. We are committed to offering high-quality service and products that meet the diverse needs of our customers. Our company is dedicated to excellence and customer satisfaction, making us a trusted name in the industry.
Role Description
This is a full-time on-site role located in Bengaluru for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to customer inquiries via phone or email, resolving issues promptly, and maintaining detailed records of customer interactions.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in managing Customer Experience and handling Customer Service Representatives
- Excellent communication and interpersonal skills
- Ability to handle customer inquiries efficiently and professionally
- Proficiency in using customer service software tools
- Bachelor's degree in Business Administration, Communications, or a related field is preferred
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