Customer Service Representative

1 week ago

Bengaluru, Karnataka, India Zeitgeist Retail Pvt. Ltd. (ZRPL) Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Zeitgeist Retail Private Limited (ZRPL) is an E-Commerce Technology and Services company, headquartered in Bengaluru, India. ZRPL collaborates with leading brands to provide comprehensive services, including product listing and catalog management, stock planning, accounts reconciliation, and sales return management. ZEPP, their flagship product, is an 'E-Commerce as a Service' platform integrated through APIs with several vendors, serving Employee Purchase Programs and Student Purchase Programs. ZEPP currently offers 100+ Brands to over 2 million consumers.

Role Description

This is a full-time, on-site role located in Bengaluru for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, providing accurate information, resolving issues, ensuring customer satisfaction, and improving the overall customer experience. Additional daily tasks include addressing customer complaints, processing orders, and maintaining records of customer interactions and transactions.

Qualifications

  • Skills in Customer Service Representatives, Customer Support, and Customer Satisfaction
  • Experience in Customer Service and Customer Experience
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to manage multiple tasks effectively
  • Proficiency in using customer service software and tools
  • Previous experience in an E-Commerce environment is a plus
  • High school diploma or equivalent; a Bachelor's degree is preferred

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