Customer support service
19 hours ago
Company Description
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to over 75 global brands, including Fortune 100 and 500 companies. For more than 30 years, we have been driving superior customer and business outcomes across various industries such as Healthcare, Media, Telecom, Retail, and Financial Services. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact. Supported by over 23,000 colleagues and more than 25 engagement hubs worldwide, our innovative solutions solve persistent customer experience challenges, making life easier for millions of consumers.
Role Description
This is a full-time, on-site role for a Customer Support Service representative. The role is located in Bengaluru. The Customer Support Service representative will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and addressing customer concerns. Day-to-day tasks include resolving customer issues, offering product and service information, and maintaining a high level of professionalism and empathy while interacting with customers.
Qualifications
- Customer Support and Customer Satisfaction skills
- Strong Interpersonal Skills
- Technical Support and Analytical Skills
- Excellent written and verbal communication skills
- Ability to handle challenging situations and resolve conflicts effectively
- Experience in a customer service role, preferably in a similar industry
- High school diploma or equivalent; a bachelor's degree is a plus
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