Customer service support

1 week ago

Bengaluru, Karnataka, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Customer service support engineer - International voice process

Shift: US Shift

2-4 Years - Bangalore (Work from office - 5 days)

Immediate joiners only

Required Skills

  • Subject-related educational qualification no less than a Bachelor degree, the subject can be business administration, management, business and IT, or anything that falls within this category
  • Excellent command of spoken and written English language
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems, alleviate conflicts, and escalate tactfully
  • Ability to multitask, manage time, and prioritize
  • Ability to work individually and as a team member
  • Formal communication skills, and the ability to write and compose formal letters which will be a daily process to communicate with various bodies
  • Knowledge of modern information technology and online services
  • Ability to use the available technological resource (e.g. internet, computers, software) to extract information
  • Excellent usage of a computer and its operating system (i.e. Microsoft Windows) along with other office applications (e.g. Microsoft Office)
  • Ability to coordinate with various entities at the same time
  • Ability to effectively establish rapport, present information and respond to questions from managers, and clients
  • Ability to solve practical problems and deal with a variety of concrete variables
  • Ability to manage and maintain several portfolios for various clients at the same time, and
  • Good team player, honest, and willing to be cooperative with fellow colleagues

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