Customer Service Support Specialist
3 days ago
Company Description
Al Fahad Enterprises operates across multiple sectors, including Tour & Travels, Organic Products, and various other services. The company is committed to delivering quality and value to its customers through diversified business operations. Al Fahad Enterprises focuses on building long-term relationships and enhancing customer satisfaction by providing reliable services across its offerings. The company continuously seeks dedicated individuals to contribute to its growth and success.
Role Description
This is a full-time, on-site role located in Bengaluru for a Customer Service Support Specialist. The role involves providing customer support, resolving queries via phone or other communication channels, ensuring customer satisfaction, and offering technical support when needed. The specialist will address customer issues promptly, maintain positive interactions, and ensure high-quality service to foster loyalty and trust.
Qualifications
- Proficiency in Customer Support and Technical Support to assist clients effectively
- Strong Interpersonal Skills and Phone Etiquette to maintain positive and professional communication
- A keen focus on achieving high levels of Customer Satisfaction through timely and effective problem resolution
- Ability to work well in a team-oriented environment and manage time efficiently
- Experience in customer service or related fields is a plus
- Bachelor's degree or equivalent educational background is preferred
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