Customer Service Specialist

2 days ago


Bengaluru, Karnataka, India Al Fahad Enterprises Full time

Salary - 32k

Exp - 2-3 years

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Bengaluru. The Customer Service Specialist will be responsible for managing customer inquiries, delivering excellent support via phone and other communication channels, and ensuring customer satisfaction. The role involves addressing and resolving customer issues promptly, maintaining proper documentation of interactions, and providing a positive customer experience. The individual will play a key role in representing Al Fahad Enterprises as the first touchpoint with customers.

Qualifications

  • Proficiency in Customer Support and ensuring Customer Satisfaction
  • Strong skills in Customer Service practices and enhancing Customer Experience
  • Effective Phone Etiquette and professional communication skills
  • Excellent problem-solving abilities and the ability to remain calm under pressure
  • Proven ability to work collaboratively with teams and stakeholders
  • Basic computer proficiency and familiarity with customer management tools
  • Previous experience in the insurance industry is a plus but not mandatory
  • Bachelor's degree or equivalent practical experience


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