Customer Support Specialist

4 days ago

Bengaluru, Karnataka, India CamCom Full time

About CamCom

CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality.

Job Title:
Customer Support Specialist

Location:
Bangalore (Onsite)

Work Type:
Full-time

Why Join Us?

  • High-Impact Environment:
    Operate like an early-stage startup with rapid career growth tied to contributions.
  • Technical Excellence:
    Work at the forefront of AI and computer vision development.
  • Innovation at Speed:
    Take ownership, move fast, and deliver measurable impact.
  • Continuous Growth:
    Be part of a team solving complex AI and automation challenges.
  • Clear Ownership:
    Own your responsibilities with autonomy and accountability.

Role Overview

As a Customer Support Specialist, you will be the primary point of contact for client-raised technical queries, incidents, and operational issues. You will own the Support Desk operations end-to-end, including ticket monitoring, triage, and timely resolution in line with response SLAs. In collaboration with Project and Technology teams, you will jointly drive resolution SLAs, ensuring seamless support and minimal disruption to client operations. This role requires a proactive approach to problem-solving, effective communication, and a commitment to delivering a high-quality support experience.

Key Responsibilities

  • Provide first-level support for technical incidents and operational queries.
  • Proactively address technical and non-technical issues such as access problems, report generation, and FAQs.
  • Monitor and manage support tickets in JIRA and other tools, ensuring timely resolution and routing to appropriate teams.
  • Perform basic testing, debugging, and troubleshooting for reported issues.
  • Assist Customer Success and internal teams by addressing support-related inquiries.
  • Serve as a bridge between technical teams and internal stakeholders to ensure effective communication.
  • Identify severity of tickets and escalate incidents as needed, keeping teams informed.
  • Maintain documentation of support tasks for knowledge sharing and process improvement.
  • Ensure SLAs are met and maintain high service standards.

What We're Looking For

  • Education:
    Bachelor's degree in a relevant field (B.Tech preferred)
  • Experience:
    1 year in a support, operations, or technical support role.
  • Skills:
  • Strong problem-solving and troubleshooting abilities.
  • Basic technical understanding of AI-driven platforms and software systems.
  • Excellent communication and coordination skills.
  • Experience with ticketing systems such as JIRA; familiarity with other support tools is a plus.

If you thrive in a fast-paced environment and enjoy solving technical problems, we'd love to hear from you

  • Customer Support Executive

    7 days ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    MEGA Walk in DriveStartek welcomes experienced professionals for the role of Customer Support Representative for International Chat ProcessHR Name - Alisha A.HR Contact Date of Interview - 09th Dec th Dec 2025Interview Location -Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:00 PM5 days...

  • Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Location: Bengaluru (Onsite)Salary: Upto 5 LPA + IncentivesExperience: Must have experience of 1-2 years as Customer Support in Trading or Stock Market IndustryRole DescriptionThis is a full-time on-site role for a Customer Support Specialist in the stock market and trading industry. The position is located in Bengaluru. The Customer Support Specialist will...

  • Customer Support Specialist

    7 days ago

    Bengaluru, Karnataka, India Shalini Recruitments Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, and ensuring customer satisfaction. Day-to-day tasks include addressing customer concerns through various communication channels,...

  • Customer Support Specialist

    4 days ago

    Bengaluru, Karnataka, India 1path2peace Full time

    Salary kExp - 2 yearsRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for addressing customer inquiries and resolving issues related to healthcare services, providing technical support, and ensuring customer satisfaction. The role involves effective...

  • Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India CareerLeap Full time

    Location: BengaluruSalary - 3.2 LPA o 3.5LPAVariable pay to 35000Joining bonus One way cabCompany DescriptionCareerLeap is not a traditional recruitment agency; we're a strategic talent partner founded by business operators who have successfully scaled some of India's most successful startups. We aim to combat the "Scaling Trap" by building teams with...

  • Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India ProCURE HR Services Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionProCURE-HR specializes in delivering comprehensive, cost-effective HR solutions tailored to businesses of all sizes. Offering services including Shared Services, Recruitment, Learning Solutions, Assessment, and Engagement, ProCURE-HR enables clients to focus on core business priorities while improving productivity and reducing risks. With...

  • Customer Support Specialist

    4 days ago

    Bengaluru, Karnataka, India, Karnataka Tanjore Collective Full time

    Company DescriptionTanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 4,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...

  • Senior Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Bottomline Full time US$ 2,20,000 - US$ 4,40,000 per year

    Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...

  • Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka CamCom Full time

    About CamComCamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality.Job Title: Customer Support SpecialistLocation:...

  • Customer support

    2 weeks ago

    Bengaluru, Karnataka, India unleashtek Full time US$ 40,000 - US$ 80,000 per year

    Hi ,Greetings of the DayWe have Immediate Openings for customer support for USA processMarketing support specialists perform tasks that are related to marketing and promoting products. . They are responsible for collaborating with other marketing professionals and sales staff and may be involved in shaping the brand message for the company or for specific...