Customer Support Specialist

1 day ago


Bengaluru, Karnataka, India CareerLeap Full time

Location: Bengaluru

Salary - 3.2 LPA o 3.5LPA

Variable pay to 35000

Joining bonus

One way cab

Company Description

CareerLeap is not a traditional recruitment agency; we're a strategic talent partner founded by business operators who have successfully scaled some of India's most successful startups. We aim to combat the "Scaling Trap" by building teams with "A-Players" from the start, supported by robust systems. Our expertise includes scaling revenue, leading high-volume operations, and building specialised teams in companies like Unacademy and Cuemath. We offer two specialized solutions: CareerLeap Pro for strategic hiring and CareerLeap Workforce for scaling operational teams.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and executing technical support tasks. Daily activities will include addressing customer inquiries, resolving issues, and continually improving the support experience through analytical problem-solving and feedback integration.

Qualifications

  • Customer Support and Technical Support skills
  • Interpersonal Skills and Customer Satisfaction capabilities
  • Strong Analytical Skills
  • Excellent written and verbal communication skills
  • Problem-solving abilities and adaptability
  • Experience in fast-paced or startup environments is a plus
  • Bachelor's degree in a relevant field


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