Support Specialist I, Customer Support

1 day ago

Bengaluru, Karnataka, India Vimeo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.

What you'll do:

  • Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.
  •  Rotate through our 24x7 shifts to ensure consistent support coverage
  • Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone)
  • Utilize internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT
  • Develop a comprehensive knowledge of Vimeo products   to be able to resolve approximately 80%+ of the tickets received
  • Transfer tickets when necessary to Support Specialists and Managers,following proper steps and procedures to ensure we provide a white-glove experience to Vimeo customers
  • Proactively identify trends and surface to relevant teams. Report missing macros, knowledge articles, HelpCenter articles, or other required edits to Senior Specialists, Product Leads, or Delivery Managers
  • Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.

Time Allocation: 

  • Ticket work: 90%
  • Continued learning and product familiarization: 10% 

Support Channels: 

○  Email

○  Phone 

○  Chat

○  Social

Skills and knowledge you should possess:

  • 1-2 years of relevant work experience in Customer or Technical Support
  • Excellent written and verbal communication in English
  • Proficient in technical troubleshooting, especially with web and video-streaming technologies.  
  • Familiarity with the basics of web technology and video-streaming apps
  • Understanding of livestreaming technology along knowledge of different encoding software and hardware 
  • A calm and patient demeanor, especially when faced with challenging customer interactions. 
  • Bachelors/Engineering Degree preferred
  • Undergraduate degree in any discipline 

Bonus points:

  • Experience working in Zendesk

About Us:

Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at
 
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

  • Support Specialist I, Customer Support

    1 day ago

    Bengaluru, Karnataka, India Vimeo Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.Rotate through our 24x7 shifts...

  • Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India BOFFIN BUTLER Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBOFFIN BUTLER is a marketplace designed to cater to all your laboratory needs with just a click of a button. Our mission is to build a platform that enables hassle-free procurement of research and laboratory supplies. We offer a wide variety of products and vendors to choose from, and our integrated approval cycle feature makes the entire...

  • Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Location: Bengaluru (Onsite)Salary: Upto 5 LPA + IncentivesExperience: Must have experience of 1-2 years as Customer Support in Trading or Stock Market IndustryRole DescriptionThis is a full-time on-site role for a Customer Support Specialist in the stock market and trading industry. The position is located in Bengaluru. The Customer Support Specialist will...

  • Customer Support Executive

    5 days ago

    Bengaluru, Karnataka, India I Energizer IT Services Private Limited. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionI Energizer IT Services Private Limited is a consumer services company based out of A-37 Sector-60, Noida, Uttar Pradesh, India. We strive to offer top-notch services to our clients by ensuring customer satisfaction through excellent support and services.Role DescriptionThis is a full-time on-site role for a Customer Support Executive...

  • Customer Support Specialist

    2 days ago

    Bengaluru, Karnataka, India 1path2peace Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Salary kExp - 2 yearsRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for addressing customer inquiries and resolving issues related to healthcare services, providing technical support, and ensuring customer satisfaction. The role involves effective...

  • Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India CareerLeap Full time

    Location: BengaluruSalary - 3.2 LPA o 3.5LPAVariable pay to 35000Joining bonus One way cabCompany DescriptionCareerLeap is not a traditional recruitment agency; we're a strategic talent partner founded by business operators who have successfully scaled some of India's most successful startups. We aim to combat the "Scaling Trap" by building teams with...

  • Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India ProCURE HR Services Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionProCURE-HR specializes in delivering comprehensive, cost-effective HR solutions tailored to businesses of all sizes. Offering services including Shared Services, Recruitment, Learning Solutions, Assessment, and Engagement, ProCURE-HR enables clients to focus on core business priorities while improving productivity and reducing risks. With...

  • Customer Support Specialist

    1 day ago

    Bengaluru, Karnataka, India CamCom Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About CamComCamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality.Job Title:Customer Support...

  • Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have...

  • Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Organo Mart Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionOrgano Mart specializes in offering various organic products and fresh home-baked dishes essential for daily life. Our products are 100% organic and free from preservatives. Fully compliant with regulatory standards, we are certified under the FSSAI with license number Role DescriptionThis is a full-time on-site role located in Bengaluru...