Customer Support Specialist
4 hours ago
Company Description
BOFFIN BUTLER is a marketplace designed to cater to all your laboratory needs with just a click of a button. Our mission is to build a platform that enables hassle-free procurement of research and laboratory supplies. We offer a wide variety of products and vendors to choose from, and our integrated approval cycle feature makes the entire procurement process paperless and faster.
Role Description
This is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will handle day-to-day customer inquiries, provide technical support, and ensure customer satisfaction. The specialist will also analyze and resolve customer issues, offering solutions that align with customer needs and company policies. Also assist in internal documentation and co-ordinate between internal teams.
Qualifications
- Customer Support and Customer Satisfaction skills
- Interpersonal Skills
- Technical Support proficiency
- Analytical Skills
- Excellent communication and problem-solving abilities
- Experience in customer service or technical support roles
- Bachelor's degree or equivalent in a relevant field is a plus
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