Customer Support service

5 days ago

Bengaluru, Karnataka, India ResultsCX Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role Description

This is a full-time, on-site role for a Customer Support Service - Fresher position located in Bengaluru. The role involves providing outstanding customer support, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Fluency in handling customer queries and documentation will be key components of this role.

Key Responsibilities:

  • Handle inbound and outbound calls related to healthcare services.
  • Service customers seeking support with their monthly healthy benefit package.
  • This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
  • Customers will seek help with replacement cards, balance checks, and contact information updates.
  • Successful associates can distinguish varying levels of customer complexity & communicate effectively.
  • Ensure compliance with HIPAA and other healthcare regulations.
  • Resolve customer queries efficiently while maintaining professionalism.
  • Maintain records of patient interactions and escalate complex cases when needed.

Required Skills:

  • Strong verbal and written communication skills.
  • Ability to handle customer inquiries with empathy and professionalism.
  • Basic knowledge of healthcare processes and medical terminologies (preferred).
  • Problem-solving and multitasking abilities.
  • Cognitive and Behavioral Assessment: Traitify – Medium or High
  • Language Proficiency: Emmersion – B1 CEFR score
  • Typing Test: 25 WPM at 95% accuracy
  • Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

  • Bachelor's degree in any field.

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