Fresher - Customer Support Service

5 days ago

Bengaluru, Karnataka, India ResultsCX Full time ₹ 3,00,000 - ₹ 4,50,000 per year

We are seeking a
Patient support service
- Voice
to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Handle inbound and outbound calls related to healthcare services.
  • Service customers seeking support with their monthly healthy benefit package.
  • This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
  • Customers will seek help with replacement cards, balance checks, and contact information updates.
  • Successful associates can distinguish varying levels of customer complexity & communicate effectively.
  • Ensure compliance with HIPAA and other healthcare regulations.
  • Resolve customer queries efficiently while maintaining professionalism.
  • Maintain records of patient interactions and escalate complex cases when needed.

Required Skills:

  • Strong verbal and written communication skills.
  • Fresher and experience both can apply
  • Ability to handle customer inquiries with empathy and professionalism.
  • Basic knowledge of healthcare processes and medical terminologies (preferred).
  • Problem-solving and multitasking abilities.
  • Cognitive and Behavioral Assessment: Traitify – Medium or High
  • Language Proficiency: Emmersion – B1 CEFR score
  • Typing Test: 25 WPM at 95% accuracy
  • Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

  • Bachelor's degree in any field.

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