Fresher/Exp. -Customer Support (International process)
3 days ago
Company Description
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to over 75 global brands, including Fortune 100 and 500 companies. With over 30 years of experience, we deliver superior customer and business outcomes across various industries such as Healthcare, Media, Telecom, Retail, Banking, and Financial Services. Our innovative solutions prioritize investment in digital customer journeys, driving revenue acceleration, cost optimization, and enhanced customer experiences. Supported by over 23,000 colleagues and 25+ engagement hubs worldwide, we tackle persistent customer experience challenges, making life easier for millions of consumers.
Role Description
This is a full-time on-site role for a Fresher - Customer Support (International Process) at our Bengaluru location. The Customer Support Representative will handle inbound and outbound customer interactions, resolve customer queries, provide product and service information, and offer efficient and effective solutions to customer issues. The role involves maintaining accurate records of customer interactions and working closely with other team members to ensure high-quality customer service.
Qualifications
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to multitask and manage time effectively
- Basic computer proficiency and familiarity with CRM systems
- High level of empathy and patience
- Willingness to work in shifts, including nights and weekends
- Previous customer service experience is a plus
- Degree or diploma in any field is preferred
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Bengaluru, Karnataka, India ResultsCX Full timeCompany DescriptionResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to over 75 global brands, including Fortune 100 and 500 companies. With over 30 years of experience, we deliver superior customer and business outcomes in diverse industries such as healthcare, media, telecom, retail, banking, and financial...
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