International Process

4 days ago


Bengaluru, Karnataka, India KVC CONSULTANTS LTD Full time ₹ 4,75,000 - ₹ 6,75,000 per year

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING ITES MNCs - International Voice/ Non-voice Process in Bangalore

Job Description

PROFILE 1- Biggest IT MNC in India

Process 1-- INTERNATIONAL CUSTOMER SUPPORT (Non Voice Process)

Freshers Eligible

Job Location - Bangalore

Eligible:- UG/Graduates

(excellent English comm skills mandatory )

Min 1year of International Chat Exp required

Salary:- UPTO Rs 4.75 LPA

5 days working / 1 Side Cab available

Rotational shifts/ Rotational offs

Process 2-- INTERNATIONAL HEALTHCARE (VOICE PROCESS)

Job Location - Bangalore

Eligible:- Graduates with 1 year plus International Voice Experience required

(excellent English comm skills mandatory )

Salary:- UPTO Rs 6.50 LPA

5 days working / 1 Side Cab available

Rotational shifts/ Rotational offs

Process 3-- INTERNATIONAL CUSTOMER SUPPORT (VOICE/ BLENDED PROCESS)

Job Location - Bangalore

Eligible:- Graduates with 1 year plus International Voice/ Blended/ Non Voice Experience required

(excellent English comm skills mandatory )

Salary:- UPTO Rs 5.50 LPA

5 days working / 1 Side Cab available

Rotational shifts/ Rotational offs


Roles and Responsibilities in an International Process

Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges.


Schedule your interview kindly call or drop your resume on the given numbers

HR SIMRAN

HR DIVYA

HR AREESHA

HR Yagyanshi

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