International Process
4 days ago
Greetings from KVC CONSULTANTS LTD.
HIRING FOR LEADING ITES MNCs - International Voice/ Non-voice Process in Bangalore
Job Description
PROFILE 1- Biggest IT MNC in India
Process 1-- INTERNATIONAL CUSTOMER SUPPORT (Non Voice Process)
Freshers Eligible
Job Location - Bangalore
Eligible:- UG/Graduates
(excellent English comm skills mandatory )
Min 1year of International Chat Exp required
Salary:- UPTO Rs 4.75 LPA
5 days working / 1 Side Cab available
Rotational shifts/ Rotational offs
Process 2-- INTERNATIONAL HEALTHCARE (VOICE PROCESS)
Job Location - Bangalore
Eligible:- Graduates with 1 year plus International Voice Experience required
(excellent English comm skills mandatory )
Salary:- UPTO Rs 6.50 LPA
5 days working / 1 Side Cab available
Rotational shifts/ Rotational offs
Process 3-- INTERNATIONAL CUSTOMER SUPPORT (VOICE/ BLENDED PROCESS)
Job Location - Bangalore
Eligible:- Graduates with 1 year plus International Voice/ Blended/ Non Voice Experience required
(excellent English comm skills mandatory )
Salary:- UPTO Rs 5.50 LPA
5 days working / 1 Side Cab available
Rotational shifts/ Rotational offs
Roles and Responsibilities in an International Process
Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback.
Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges.
Schedule your interview kindly call or drop your resume on the given numbers
HR SIMRAN
HR DIVYA
HR AREESHA
HR Yagyanshi
NO PLACEMENT CHARGESDIRECT INTERVIEW
IMMEDIATE JOINING
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