International Process

4 days ago

Bengaluru, Karnataka, India KVC CONSULTANTS LTD Full time ₹ 4,75,000 - ₹ 6,75,000 per year

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING ITES MNCs - International Voice/ Non-voice Process in Bangalore

Job Description

PROFILE 1- Biggest IT MNC in India

Process 1-- INTERNATIONAL CUSTOMER SUPPORT (Non Voice Process)

Freshers Eligible

Job Location - Bangalore

Eligible:- UG/Graduates

(excellent English comm skills mandatory )

Min 1year of International Chat Exp required

Salary:- UPTO Rs 4.75 LPA

5 days working / 1 Side Cab available

Rotational shifts/ Rotational offs

Process 2-- INTERNATIONAL HEALTHCARE (VOICE PROCESS)

Job Location - Bangalore

Eligible:- Graduates with 1 year plus International Voice Experience required

(excellent English comm skills mandatory )

Salary:- UPTO Rs 6.50 LPA

5 days working / 1 Side Cab available

Rotational shifts/ Rotational offs

Process 3-- INTERNATIONAL CUSTOMER SUPPORT (VOICE/ BLENDED PROCESS)

Job Location - Bangalore

Eligible:- Graduates with 1 year plus International Voice/ Blended/ Non Voice Experience required

(excellent English comm skills mandatory )

Salary:- UPTO Rs 5.50 LPA

5 days working / 1 Side Cab available

Rotational shifts/ Rotational offs


Roles and Responsibilities in an International Process

Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges.


Schedule your interview kindly call or drop your resume on the given numbers

HR SIMRAN

HR DIVYA

HR AREESHA

HR Yagyanshi

NO PLACEMENT CHARGES
DIRECT INTERVIEW
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