Fresher -Customer Support Service(International Voice process)
2 weeks ago
Company Description
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to over 75 global brands, including Fortune 100 and 500 companies. With over 30 years of experience, we deliver superior customer and business outcomes in diverse industries such as healthcare, media, telecom, retail, banking, and financial services. Our award-winning approach creates high-value impact through revenue acceleration, cost optimization, and enhanced experiences, supported by 23,000+ colleagues and 25+ engagement hubs worldwide.
Role Description
This is an on-site, full-time role for a Fresher - Customer Support Service (International Voice Process) located in Bengaluru. The primary responsibilities include handling customer inquiries, providing support, resolving issues, and ensuring customer satisfaction. The role involves interacting with international clients, addressing their concerns, and offering appropriate solutions to enhance their experience with our services.
Qualifications
- Excellent Communication skills
- Customer Service skills
- Ability to perform Student Counseling and assist with Student Financial Aid
- Understanding of the Education domain
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Bachelor's degree or equivalent education preferred
- Prior experience in a customer support role is a plus
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