
International Voice Customer Support
1 day ago
INTERNATIONAL VOICE CUSTOMER SUPPORT
To schedule an interview contact - HR Pravallika
Job Summary
We are seeking motivated and customer-focused individuals for the position of International Voice Process Executive. This role involves handling inbound and/or outbound calls to customers across international markets, primarily in English-speaking countries such as the US, UK, Canada, or Australia. The ideal candidate will possess excellent verbal communication skills, strong problem-solving abilities, and a willingness to work in night shifts or rotational shifts aligned with international time zones.
Roles & Responsibilities
- Handle incoming calls from customers or clients.
- Address customer inquiries, concerns, and issues in a professional and friendly manner.
- Provide information about products, services, or processes.
- Responsible for clients, handling queries, appropriate assistance
- Patience when handling tough cases.
- Excellent communication and problem-solving skills.
- Candidate should possess excellent oral and written communication skills.
- Respond to customer queries in a timely and accurate way.
- Own and resolve customer issues efficiently, effectively and Em-pathetically.
- Following up with customers for any further information.
- Provide accurate, valid, and complete information by using the right tools
Key skills required:
* Proven customer support experience or experience as a client service representative
excellent communications skills
* Ability to listen and active problem-solving skills good interpersonal skills
* Ability to handle pressure ability to multi-task, prioritize, and manage time effectively
Eligibility
Only Graduates are preferred
No BE & B.Tech graduates
Immediate Joiners only
Minimum 1year Experience in International Voice Process
Fluency in English Communication
Should be flexible with Rotational shifts
Only International Voice process experience preferred
Insurance claims experience candidates are also eligible to apply
Job Description
Job Title: International Customer Support Representative (Voice Process)
Industries: BFSI, Travel, Insurance claims
Location: Bangalore
Job Type: Full-time
Salary: Upto 4LPA
Shifts : 5 days working/ 2 Fixed Saturday & Sunday week off
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