International Voice Customer Support

4 hours ago

Bengaluru, Karnataka, India Wroots Global Full time ₹ 20,00,000 - ₹ 40,00,000 per year

INTERNATIONAL VOICE CUSTOMER SUPPORT

To schedule an interview contact - HR Pravallika

Job Summary

We are seeking motivated and customer-focused individuals for the position of International Voice Process Executive. This role involves handling inbound and/or outbound calls to customers across international markets, primarily in English-speaking countries such as the US, UK, Canada, or Australia. The ideal candidate will possess excellent verbal communication skills, strong problem-solving abilities, and a willingness to work in night shifts or rotational shifts aligned with international time zones.

Roles & Responsibilities

  • Handle incoming calls from customers or clients.
  • Address customer inquiries, concerns, and issues in a professional and friendly manner.
  • Provide information about products, services, or processes.
  • Responsible for clients, handling queries, appropriate assistance
  • Patience when handling tough cases.
  • Excellent communication and problem-solving skills.
  • Candidate should possess excellent oral and written communication skills.
  • Respond to customer queries in a timely and accurate way.
  • Own and resolve customer issues efficiently, effectively and Em-pathetically.
  • Following up with customers for any further information.
  • Provide accurate, valid, and complete information by using the right tools

Key skills required:

* Proven customer support experience or experience as a client service representative

excellent communications skills

* Ability to listen and active problem-solving skills good interpersonal skills

* Ability to handle pressure ability to multi-task, prioritize, and manage time effectively

Eligibility


Only Graduates are preferred

No BE & B.Tech graduates

Immediate Joiners only

Minimum 1year Experience in International Voice Process

Fluency in English Communication

Should be flexible with Rotational shifts

Only International Voice process experience preferred

Insurance claims experience candidates are also eligible to apply


Job Description


Job Title: International Customer Support Representative (Voice Process)

Industries: BFSI, Travel, Insurance claims

Location: Bangalore

Job Type: Full-time

Salary: Upto 4LPA

Shifts : 5 days working/ 2 Fixed Saturday & Sunday week off

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