Customer Support – Voice

1 week ago

Bengaluru, Karnataka, India Augmentive Business 7 Solution Full time
Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore, Chennai & Mohali 

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

  • Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.

  • Provide timely and accurate support, address customer concerns, and ensure satisfaction.

  • Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.

  • Record and update customer interactions in the CRM system accurately.

  • Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

  • Education: Graduate in any discipline.

  • Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).

  • Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).

  • Languages: Proficiency in English and Hindi or a South Indian language.

  • Availability: Immediate joiners preferred.

  • Work Schedule: 6 days a week, 1 day rotational off.

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