International Customer Support Voice
22 hours ago
Associate (International Customer Support, Voice)
Location: Bangalore
Role Type: Full-time | International Voice Customer Support
Reporting To: Manager
Role Overview
As an Associate – International Customer Support (Voice), you will handle inbound and outbound calls for international customers, resolve queries, and provide a seamless service experience. The role requires excellent communication, adherence to service quality standards, and the ability to meet productivity goals.
Key Responsibilities
- Handle customer queries and support via inbound/outbound voice calls
- Provide accurate information and solutions as per process guidelines
- Maintain service levels and quality standards
- Ensure punctuality, attendance, and compliance with company policies
- Build positive professional relationships and maintain customer satisfaction
Eligibility
- Education: 10+2 (Freshers eligible) / Graduates (Freshers eligible)
- Experience: 0–2 years in international voice/customer support
- Skills: Excellent oral and written English communication, awareness of telephonic etiquette, typing speed with basic computer navigation, customer-centric mindset
Salary & Benefits
- Fresher Salary: 21,300 (in-hand, post PF, ESI, Insurance, PT deductions)
- Experienced Salary: 30% hike on last drawn CTC
- Performance-based incentives and overtime allowance
- 5-day work week (2 days off)
- Free transportation (pick-up & drop)
- Medical insurance for self and family
- Structured training, growth opportunities, and international exposure
- Recognition programs, fun-at-work and employee engagement activities
Shift: Rotational shifts aligned with international time zones
Those who are eligible or interested may contact the Hiring Manager
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