International Customer Support Voice

1 day ago

Bengaluru, Karnataka, India Novantice Solutions Full time ₹ 21,300 - ₹ 37,890 per year

Associate (International Customer Support, Voice)

Location: Bangalore

Role Type: Full-time | International Voice Customer Support

Reporting To: Manager

Role Overview

As an Associate – International Customer Support (Voice), you will handle inbound and outbound calls for international customers, resolve queries, and provide a seamless service experience. The role requires excellent communication, adherence to service quality standards, and the ability to meet productivity goals.

Key Responsibilities

  • Handle customer queries and support via inbound/outbound voice calls
  • Provide accurate information and solutions as per process guidelines
  • Maintain service levels and quality standards
  • Ensure punctuality, attendance, and compliance with company policies
  • Build positive professional relationships and maintain customer satisfaction

Eligibility

  • Education: 10+2 (Freshers eligible) / Graduates (Freshers eligible)
  • Experience: 0–2 years in international voice/customer support
  • Skills: Excellent oral and written English communication, awareness of telephonic etiquette, typing speed with basic computer navigation, customer-centric mindset

Salary & Benefits

  • Fresher Salary: 21,300 (in-hand, post PF, ESI, Insurance, PT deductions)
  • Experienced Salary: 30% hike on last drawn CTC
  • Performance-based incentives and overtime allowance
  • 5-day work week (2 days off)
  • Free transportation (pick-up & drop)
  • Medical insurance for self and family
  • Structured training, growth opportunities, and international exposure
  • Recognition programs, fun-at-work and employee engagement activities

Shift: Rotational shifts aligned with international time zones

Those who are eligible or interested may contact the Hiring Manager

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