Customer Service Support Specialist
7 days ago
Company Description
With over 30 million users in 2500+ cities and towns of India, Oliveboard is the top exam preparation platform for Banking and Government Exams. Oliveboard offers structured live class programs by India's top faculty along with tests and online study material. We curate engaging content and test series to ensure that the students get real-time test prep while our proprietary AI engine continuously works on addressing weak areas and improving outcomes.
Role Description
This is a full-time on-site role for a Customer Support Executive located in Bengaluru. The Customer Support Executive will be responsible for managing customer queries via online support channels, ensuring customer satisfaction by providing timely and accurate information, and handling technical support issues. The role involves resolving customer complaints effectively and maintaining high standards of customer service.
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Experience in managing Online Support and Technical Support channels
- Excellent communication and problem-solving skills
- Ability to work collaboratively in a team environment
- Previous experience in a similar role is a plus
- Bachelor's degree in any field or relevant certification
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