Modern Trade Beauty Retail Operations Executive

Position Overview: The Modern Trade Operations Executive will be responsible for supporting the day-to-day operations within the modern trade channel. This role requires a proactive individual with strong organizational skills, attention to detail, Willingness to travel and the ability to thrive in a fast-paced environment.

Job Description

Design Thinking for Operational Excellence

• Apply empathy-driven research to understand frontline challenges and customer pain points through store visits, staff interactions, and customer feedback.
• Collaborate cross-functionally to define problem statements and co-create innovative solutions that align with brand and business goals.

Data-Driven Decision Making

• Utilize data analytics to validate hypotheses, identify trends, and uncover opportunities across sales, footfall, conversion, and customer satisfaction metrics.
• Develop and maintain real-time dashboards and reports to monitor KPIs and track the impact of initiatives.

Execution & Scaling

• Translate strategic initiatives into store-level execution plans with clear SOPs, timelines, and measurable outcomes.
• Create playbooks and training modules to ensure consistent rollout and adoption across regions.
• Partner with field teams to ensure feedback loops are in place, enabling continuous improvement and agility in execution.

In-Store Execution:

Implement and monitor in-store execution plans for promotional activities and product placements.

Ensure compliance with Category guidelines and brand standards coordinating with regional team.

Collaborate with Supply Chain:

Collaborate with the supply chain team to maintain optimal inventory levels and minimize stockouts and ensure fill rates.

Data Analysis and Reporting:

Assist in collecting and analysing data related to key performance indicators (KPIs) for modern trade operations related to HUL3.

Prepare regular reports for management review.

Customer Relationship Management:

Build and maintain positive relationships with modern trade customers and stake holders.

Address customer inquiries and concerns promptly.

In-Store Execution:

Ensure effective in-store execution of strategies and merchandising. Ensure agreed launches connectivity, OSA and Promotion compliance.

Promotional Support:

Assist in the coordination and execution of promotional activities in collaboration with the Account team.

Monitor the effectiveness of promotions and provide feedback for improvement.

Target Achievement:

Drive efforts to achieve market share objectives and QGP deliverables. Contribute to the monthly and quarterly target achievement for modern trade operations.

Third-Party Agency Coordination:

Collaborate with HFS (third-party agency) for Resource manning, effective visibility, Tester GWP availability and category management.

Ensure alignment with category management strategies to enhance product visibility.

Market Research:

Conduct market research to stay informed about industry trends, competitor activities, and consumer preferences.

Provide insights and recommendations based on research findings.

Qualifications:

• Previous experience in FMCG or retail operations is an advantage.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Excel & Microsoft Office suite.
• Proficient in Power BI will have added advantage

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