Client Experience

2 weeks ago

Greater Delhi Area, India PawClan Full time ₹ 1,72,000 - ₹ 2,00,000 per year

About Pawclan

Pawclan is one of NCR's fastest-growing pet care brands, offering premium mobile grooming, wellness, and pet services right at your doorstep. We're passionate about pets, and equally passionate about creating a smooth, joyful experience for their humans.

Role Overview

We're looking for a Client Experience & Operations Associate who will be the voice of Pawclan. You'll be the first point of contact for pet parents—answering calls, taking bookings, and keeping operations organized—while also helping us grow through smart outreach and customer follow-ups.

Key Responsibilities

  • Answer incoming calls
     from customers with warmth, clarity, and professionalism.
  • Take bookings
     for grooming vans and ensure scheduling accuracy.
  • Maintain digital records
     of bookings, customer details, and payments.
  • Make outbound calls
     for marketing campaigns, follow-ups, and customer feedback.
  • Coordinate with the grooming team
     to ensure timely service delivery.
  • Assist in basic office tasks
    , such as maintaining reports and updating spreadsheets.
  • Support marketing initiatives
     like society activations, loyalty programs, and customer reminders.

Skills & Qualities We Value

  • Excellent communication skills (English & Hindi).
  • Friendly, customer-first attitude.
  • Strong organizational skills and attention to detail.
  • Comfort with using phone, WhatsApp Business, and basic computer tools (Excel/Sheets).
  • Ability to multitask and handle busy days calmly.

Why Join Pawclan?

  • Be part of a young, growing brand shaping the future of pet care in India.
  • Work in a fun, pet-friendly environment.
  • Growth opportunities in operations, marketing, and customer success.
  • Competitive salary with performance initiatives.

Job Type: Full-time

Work Location: On Site

Pay:

₹172, ₹200,000.00 per year

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