Client Experience

4 weeks ago

Kolkata metropolitan area, India ElevateDigi Full time

Client Experience & Operations Specialist Location: On-site, Kolkata Experience: 1–3 years Department: MarkOps About the Role At ElevateDigi , we don’t just deliver marketing — we create experiences. We are looking for a proactive and detail-oriented Client Experience & Operations Specialist who can seamlessly blend client servicing with operational execution. This role is ideal for someone who thrives in a dynamic agency environment, values structure and communication, and takes ownership of delivering both efficiency and excellence. Key Responsibilities Client Communication & Relationship Management Act as the primary point of contact for all client communications, queries, and feedback. Build and maintain strong client relationships through timely updates and effective coordination. Collaborate with internal teams to ensure deliverables are aligned with client expectations. Monitor client satisfaction and support retention initiatives. Operations & Coordination Manage daily operations to ensure smooth execution of campaigns and projects. Maintain trackers, performance reports, and project dashboards. Coordinate between design, marketing, and content teams to ensure workflow efficiency. Handle administrative and operational tasks such as documentation, billing coordination, and vendor follow-ups. Identify and implement improvements in internal processes to enhance efficiency. Quality Assurance & Support Ensure all deliverables meet internal and client quality standards. Handle escalations promptly and communicate resolutions clearly. Track recurring challenges and work with management to optimize workflows. Skills & Qualifications Bachelor’s degree in Business, Marketing, Communications, or a related field. 1–3 years of experience in client servicing, operations, or project coordination (preferably in a digital agency). Excellent verbal and written communication skills. Strong organizational, multitasking, and coordination abilities. Proficient with Google Workspace and project management tools such as ClickUp, Trello, or Notion. Solution-driven mindset with a client-first approach. What We Offer A collaborative and growth-driven work environment. Exposure to digital marketing operations across diverse brands. Opportunity to work closely with the leadership team and shape client success. Competitive compensation and clear growth path within the MarkOps team. Interested? If you’re ready to take on a role that blends creativity with structure and client relationships with operational precision, we’d love to hear from you. Send your resume to:

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    4 weeks ago

    Kolkata metropolitan area, India ElevateDigi Full time

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    4 weeks ago

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    4 weeks ago

    Kolkata, India ElevateDigi Full time

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