Client Service

2 weeks ago

Greater Delhi Area, India Garg Waterproofing Co. Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Company Description:

Garg Waterproofing Company is a privately owned company in the field of waterproofing and rehabilitation industry. With 25 years of experience, GWC provides world-class services to protect client properties from climatic conditions and enhance durability. Quality assurance is integral to GWC systems and processes, emphasizing continuous improvement to be a reliable partner to various construction professionals.

Position: Client Service & Operations Executive

Location: New Delhi, India

Responsibilities

1) New Lead Filtering & Management

  • Evaluate and filter incoming leads from online channels.
  • Maintain proper records and follow-up schedules.

2) After-Project Service Coordination

  • Handle after-sales service calls .
  • Ensure quick response and resolution for client needs.

3) Stock Dispatch & On-Site Material Tracking

  • Maintain inventory and record stock movements for each project.
  • Coordinate with site teams for material dispatch and usage updates.

4) Client Interaction & Communication

  • Serve as a frontline contact for clients with good communication skills.
  • Maintain a professional approach during calls and site interactions.

5) Reporting & Documentation

  • Prepare basic reports using Excel and PowerPoint.
  • Use ChatGPT and other digital tools for efficiency in work.

Criteria/Eligibility:

  • Basic to medium proficiency in English (written & spoken).
  • Good communication and client-handling skills.
  • Proficiency in MS Excel, PowerPoint, and digital tools.
  • Prior experience in client service, operations, or site coordination preferred.
  • Must have a Laptop

Compensation: Rs.15000/- to Rs.25000/- per month based on experience and skill set.

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