
Customer Support-Client Advisor – Client Experience
3 days ago
Position: Client Advisor – Client Experience
Location: Sultanpur, New Delhi (Landmark – MG Road, Near Chhatarpur)
Job Type: Full-Time
Timings: 10 AM to 7 PM
Company Overview
Sneakinn Laundry, founded in 2020, specializes in premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at and follow us on Instagram @sneakinn_laundry.
Role Summary
As a Client Advisor – Client Experience, you will be the primary point of contact for our clients throughout their service journey. This role requires proactive communication, coordination across teams, and a high degree of empathy and professionalism to ensure every client feels valued and well-supported.
Key Responsibilities
Act as the single point of contact for clients during the entire order lifecycle
Proactively provide regular updates to clients on the status of their articles
Manage escalations, complaints, and return
-related queries with empathy and urgency
Coordinate with internal departments, especially the technical and operations teams, to provide accurate and timely updates
Build strong, long
-term relationships with clients through professional and solution-oriented communication
Maintain proper documentation of customer interactions, issues, and resolutions
Ensure client satisfaction through excellent follow-up and service recovery, if required
Contribute to process improvement by sharing client insights with relevant teams
Requirements
3–5 years of experience in customer support or client servicing roles (voice + chat)
Exceptional spoken and written English communication skills
Strong relationship
-building abilities and client empathy
Proficiency in handling customer interactions across calls, WhatsApp, and email
Ability to multitask, stay organized, and work collaboratively in a fast-paced environment
Prior experience in luxury services, fashion, hospitality, or lifestyle brands is a plus
Comfortable using CRM tools, ticketing systems, and communication platforms
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