Regional Operation Manager

What this job involves :

• Lead the JLL management team in the delivery of facility management services.
• Ensure that the services are delivered in line with the contractual commitments and within budgets.
• Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors.
• Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its vendors.
• Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
• Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.
• Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between JLL, and its subcontractors.
• Setting annual goals for generating savings
• Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.
• Advise on future year budgets as and when requested for.
• Maintain all records related to the performance of facility management operations on Facilities
• Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
• Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
• Analyze call outs to understand trends; undertake strategic initiatives to minimize the same.
• Scheduled cross feedback from subcontractors and staff on our process to improve services level & satisfaction in organization.
• Train team members on all Quality policies & procedures.
• Audit sub-contractors on quality of materials & upkeep of the site.
• Review the performance of JLL staff and conduct performance appraisals from time to time.
• Interface with the JLL's HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.
• Prepare and review the activities on a monthly basis and update the same to JLL Account Manager / IFM Hyderabad Operations Manager.
• Analyze call outs to understand trends; undertake strategic initiatives to minimize the same.
• Liaison with the client Finance team
• Interface with client and JLL finance department to raise client billing / invoicing and follow up with the client representatives for the payments.
• Develop MIS reports for JLL's management team and necessary client reporting.
• Develop and run MMR and QBR with Client with the help of Account Director.
• Duties are in accordance with the Scope of Work & include:
• General Administration & Management.
• Client & Business Unit Liaison.
• Team management including Vendor team (onsite personnel).
• Prepare, submit and review Monthly Report to client.
• Preparation and submission of management reports/analysis as and when required by client.
• Expense tracking oversight and invoice management.
• Assistance to for preparation of Annual Budget.
• Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual.
• Technology Tools implementation and management.

Operational Risk Management

• Update and implement Emergency Response plan; drills etc as required
• After office hours facilities assistance response
• Operational Audits and Compliance

Performance objectives

• Meet or exceed best practice in provision of services through contracts
• Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
• Effective management of the team

Key skills

• Will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations.
• Will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures.