Chat Support Executive

Job Title: Customer Support Executive (E-commerce – Jewellery Industry)Experience Required: 2+ Years (Mail & Chat Support)Location: Andheri east Seepz, MumbaiJob Description:We are seeking a dedicated and customer-focused Customer Support Executive with prior experience in e-commerce, preferably in the jewellery industry. The role involves handling...

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your...

Job Title: Customer Support ExecutiveLocation - Mumbai ( Andheri )Job Summary:We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure customer satisfaction through timely resolution.Key Responsibilities:Handle inbound & outbound calls, emails, and chats.Resolve customer issues efficiently and...

1. Serve as the primary point of contact for clients seeking technical assistance viaphone, email, or chat.2. Perform remote troubleshooting, diagnose, and resolve technical issues.3. Provide accurate information on IT products or services.4. Record events, problems, and resolutions in logs.5. Follow up with clients to ensure issues are resolved.6. Escalate...

Job Description:Client Servicing Executive focuses more on lead conversion and client onboarding. Here's a clearer breakdown of your responsibilities:Key Responsibilities:Follow up with incoming leads through calls, emails, or chatsUnderstand client needs and explain relevant products or servicesConvert leads into active clients by guiding them through the...

Key Responsibilities:1. Technical Troubleshooting:Diagnose and resolve software application issues via phone, email, or chat.Utilise problem-solving skills to identify root causes.2. Client Support:Provide timely and professional support to clients.Ensure client satisfaction through effective issue resolution.3. Documentation and Reporting:Document all...

Job OverviewWe are seeking a dedicated individual for the role of Email Process & Chat Process at Wings Global Services. This is a full-time, junior-level position based in Andheri. The ideal candidate should have 1 to 3 years of work experience, delivering exceptional customer service through email and chat support, navigating CRM software effectively, and...

The Onboarding & Customer Service Specialist (the "OCSS") will work with one of our US-based Financial Technology Customers to onboard new potential clients on their behalf. The OCSS will be a primary point of contact for our Financial Technology Customers and their new clients for all new onboardings, while also handling inquiries and taking ownership to...

Roles and ResponsibilitiesProvide Post Sales customer support of CTCL and Algo Trading Platform to clientsResolve day to day queries of clients' via phone, email and on-line chatExplain the Risk management rules available in the Platform and how it impacts trading of the UsersTroubleshooting, capturing logs and interacting with Development Team for defect...

Job OverviewWings Global Services is seeking a Junior Customer Service Representative to join our team in Andheri. This full-time position requires 1 to 3 years of experience. The successful candidate will provide outstanding customer support, leveraging email and live chat channels. If you possess a knack for resolving conflicts and handling complaints with...