Customer Support Executive

23 hours ago

Andheri, Maharashtra, India Minal Infojewels Ltd Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Title: Customer Support Executive (E-commerce – Jewellery Industry)

Experience Required: 2+ Years (Mail & Chat Support)

Location: Andheri east Seepz, Mumbai

Job Description:

We are seeking a dedicated and customer-focused Customer Support Executive with prior experience in e-commerce, preferably in the jewellery industry. The role involves handling customer queries through email and chat support, ensuring smooth post-purchase service, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Handle customer queries, complaints, and requests via email and live chat in a professional and timely manner.
  • Provide detailed information about jewellery products, pricing, customization, shipping, returns, and exchange policies.
  • Coordinate with internal teams (Sales, Dispatch, Logistics, and Quality Control) to resolve customer concerns.
  • Ensure accurate order processing and follow-up until closure of queries.
  • Maintain customer interaction logs and service reports.
  • Achieve customer satisfaction targets and contribute to repeat business.
  • Escalate unresolved issues to higher management when required.

Requirements:

  • Minimum 2 years of experience in customer support (preferably in e-commerce/jewellery sector).
  • Strong communication skills (written English must be excellent for mail & chat).
  • Knowledge of jewellery terminology, product types, and quality standards will be an advantage.
  • Proficiency in MS Office and CRM/chat support tools.
  • Ability to multitask, remain calm under pressure, and deliver excellent customer service.

Key Skills:

  • Email & Chat Support Handling
  • Problem Solving & Complaint Resolution
  • Jewellery Industry Knowledge (preferred)
  • Customer Relationship Management
  • Attention to Detail & Professional Etiquette

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Speak with the employer

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