Customer Support Executive

12 hours ago

Andheri, Maharashtra, India Uma Ornaments Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Job Description

We are seeking a dedicated and customer-oriented Customer Support Assistant to join our team at Uma Ornaments. The ideal candidate will be responsible for ensuring smooth communication between the company and its customers, addressing inquiries, processing orders, and providing exceptional service. The role requires a strong ability to multitask and maintain excellent customer relations in a fast-paced jewellery manufacturing environment.

Key Responsibilities:

· Customer Inquiries: Handle customer queries via phone, email, and in-person with a focus on resolving issues and providing product information.

· Order Management: Assist with order processing, including entry and tracking of customer orders in the system.

· Product Information: Provide accurate details about product availability, pricing, and specifications to customers.

· Complaint Resolution: Address customer complaints or concerns, ensuring timely and satisfactory resolutions.

· Coordination: Work closely with the production and logistics teams to ensure timely delivery of products.

· Customer Feedback: Collect and relay customer feedback to improve service and product offerings.

Required Skills & Qualifications:

· Proven experience in a customer support role, preferably within the jewellery industry.

· Strong communication skills (both written and verbal) in English.

· Ability to work in a fast-paced, high-pressure environment.

· Proficiency with customer management systems and MS Office Suite.

· Strong problem-solving abilities and a customer-focused mindset.

Preferred Qualifications:

· Knowledge of jewellery products, design, and manufacturing processes.

· Experience in the jewellery industry or a similar field.

Benefits:

· Competitive salary.

· Opportunities for career growth and skill development.

· Work in a well-established and reputed jewellery firm.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • Customer Support executive

    2 days ago

    Andheri, Maharashtra, India Teams Fusion Full time ₹ 1,68,000 - ₹ 2,40,000 per year

    Domestic voice processUrgent Hiring for Customer Support executive For Andheri, Mumbai locationFreshers are welcomeSalary 14K to 20KGood hand of Incentivesimmediate joiningJob Types: Full-time, Permanent, FresherPay: ₹14, ₹20,000.00 per monthBenefits:Provident FundExperience:total work: 1 year (Preferred)Work Location: In person

  • Customer Support Executive

    1 week ago

    Andheri, Maharashtra, India Shikhar Resources Full time ₹ 35,000 - ₹ 41,000 per year

    Job Description:Position: Customer Support ExecutiveExperience: 3 to 4 yearsQualification: B.Com or Graduate in any streamSalary: 3 to 4 lakhsJob Description:Customer order managementSales Invoicing, Eway Bill knowledgeHandle customer queries relating to despatches, documentsArranging & coordinating TransportationCoordinating with warehouse for timely...

  • Customer Support Executive

    6 days ago

    Andheri East, Maharashtra, India conscious food pvt ltd Full time ₹ 29,000 - ₹ 35,000 per year

    Role Title - D2C & Customer Support ExecutiveRole OverviewWe are seeking a D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional...

  • Customer Support Executive

    6 days ago

    Andheri, Maharashtra, India Flo Sleep Solutions Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctionsUpdate our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide...

  • Customer Support Manager

    2 days ago

    Andheri, Maharashtra, India Flo Sleep Solutions Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    Position: Customer Support ManagerLocation: Saki Naka, MumbaiReports To: Head of Customer ExperienceAbout Flo Mattress:Flo Mattress is a leading D2C brand specializing in premium mattresses with advanced cooling technology. We are committed to delivering exceptional sleep experiences and are seeking a Customer Support Manager to enhance our customer service...

  • Customer support/ Backend process

    16 hours ago

    Andheri, Maharashtra, India Bizaccenknnect Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job description:Job Title: Executive – Sales support/Email processLocation: Mumbai (Work from Office)Timing : 12 PM to 9:30 PMExperience: 0–3 yearsAbout Us:Tripsnstay– Travel Division is part of a leading multinational group, offering global travel solutions. We're looking for an Executive to manage backend operations and chat support for our...

  • Customer Support Executive

    2 days ago

    Andheri East, Maharashtra, India Ericson Insurance TPA Pvt Ltd Full time ₹ 60,000 - ₹ 1,80,000 per year

    Answering Customer Inquiries: Addressing customer questions about products, services, or company policies.Troubleshooting: Helping customers resolve technical issues or other problems.Handling Complaints: Listening to customer concerns, empathizing with them, and finding appropriate solutions.Providing Instructions and Guidance: Explaining product features,...

  • Customer Support Assistant

    1 week ago

    Andheri, Maharashtra, India Uma Ornaments Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Title: Customer Support AssistantLocation: Uma Ornaments, Andheri, MumbaiSalary: ₹20,000 – ₹25,000 per month CTCEmployment Type: Full-TimeCompany: Uma OrnamentsJob Description:Uma Ornaments is seeking a dedicated and customer-oriented Customer Support Assistant to join our growing team. The ideal candidate will serve as the primary point of contact...

  • Customer Support Executive

    6 days ago

    Andheri East, Maharashtra, India Peora Fashions Pvt Ltd Full time ₹ 88,800 - ₹ 3,55,200 per year

    Key Responsibilities· Handle customer calls, emails, and chats politely and professionally.· Update and maintain customer details in Excel or CRM.· Coordinate with warehouse and logistics teams to resolve order or delivery issues.· Assist customers with returns, replacements, and general queries.· Collect feedback and share suggestions to improve...

  • Customer Support Manager

    2 days ago

    Andheri, Maharashtra, India THE RRKS Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Responsibilities:· Maintain and build relationship with customers through regular connect via call· Documentation, reports & updates of interaction and feedback· Facilitate smooth Customer Onboarding· Data Updating & Communication· Customer Satisfaction Surveys· Escalation Handling and driving to closure· Identify opportunities for upselling and...