Customer Support Executive

24 hours ago


Andheri East, Maharashtra, India Ericson Insurance TPA Pvt Ltd Full time ₹ 60,000 - ₹ 1,80,000 per year
  • Answering Customer Inquiries: Addressing customer questions about products, services, or company policies.
  • Troubleshooting: Helping customers resolve technical issues or other problems.
  • Handling Complaints: Listening to customer concerns, empathizing with them, and finding appropriate solutions.
  • Providing Instructions and Guidance: Explaining product features, guiding customers through processes, or suggesting best practices.
  • Maintaining Records: Keeping track of customer interactions, including inquiries, resolutions, and follow-up actions.
  • Collaborating with Other Teams: Working with sales, technical support, or product development to resolve customer issues efficiently.
  • Building Customer Relationships: Establishing positive rapport and ensuring customer satisfaction.
  • Monitoring Performance: Tracking customer satisfaction metrics and identifying areas for improvement.
  • Training and Development: Participating in training programs to enhance skills and knowledge.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹15,000.00 per month

Work Location: In person



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