Customer Support Executive

18 hours ago

Andheri East, Maharashtra, India conscious food pvt ltd Full time ₹ 29,000 - ₹ 35,000 per year

Role Title - D2C & Customer Support Executive

Role Overview

We are seeking a D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.

This is a great opportunity for someone with 2+ years of experience in D2C/e-commerce or customer support, who is tech-savvy, has strong communication skills, and can quickly adapt to new tools and processes.

Key Responsibilities

· Resolve customer queries and escalations via whatsapp, email, and calls with empathy and efficiency.

· Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.

· Coordinate with logistics partners to resolve shipment and delivery issues.

· Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.

· Assist in implementing pricing checks and discount updates on the website.

· Monitor inventory levels for the warehouse and flag replenishment needs proactively.

· Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.

Candidate Requirements

· 2+ years of experience in D2C/e-commerce customer support or operations.

· Excellent written and verbal communication skills.

· Tech-savvy with ability to quickly learn and adapt to new tools.

· Detail-oriented, organized, and proactive in problem-solving.

· Comfortable working in a fast-paced, cross-functional environment.

Job Type: Full-time

Pay: ₹25, ₹29,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Andheri East, Mumbai, Maharashtra (Preferred)

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Andheri, Maharashtra, India docterz health tech labs Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Customer Support ExecutiveLocation - Mumbai ( Andheri )Job Summary:We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure customer satisfaction through timely resolution.Key Responsibilities:Handle inbound & outbound calls, emails, and chats.Resolve customer issues efficiently and...

  • Customer Support Executive

    2 weeks ago

    Andheri, Maharashtra, India Minal Infojewels Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Title: Customer Support Executive (E-commerce – Jewellery Industry)Experience Required: 2+ Years (Mail & Chat Support)Location: Andheri east Seepz, MumbaiJob Description:We are seeking a dedicated and customer-focused Customer Support Executive with prior experience in e-commerce, preferably in the jewellery industry. The role involves handling...

  • Customer Support Engineer

    18 hours ago

    Andheri East, Maharashtra, India Vu Videoconferencing Pvt Ltd Full time ₹ 3,36,000 per year

    JOB DESCRIPTION:Respond to customer inquiries promptly and professionally via phone, email, and chat channelsProvide technical support and troubleshooting assistance for television-related issues, including but not limited to connectivity problems, device setup, and software configurations.Identify and diagnose technical problems, escalating complex issues...

  • Customer Support Executive

    6 days ago

    Andheri, Maharashtra, India Shikhar Resources Full time ₹ 35,000 - ₹ 41,000 per year

    Job Description:Position: Customer Support ExecutiveExperience: 3 to 4 yearsQualification: B.Com or Graduate in any streamSalary: 3 to 4 lakhsJob Description:Customer order managementSales Invoicing, Eway Bill knowledgeHandle customer queries relating to despatches, documentsArranging & coordinating TransportationCoordinating with warehouse for timely...

  • Customer Care Executive

    2 weeks ago

    Andheri East, Maharashtra, India Placement Local Services Full time ₹ 20,000 - ₹ 2,20,000 per year

    *Designation :* Customer Support Executive. (Male)*Location :* Chakala Andheri, Mumbai.*Working Days :* Monday to Saturday*Week Off :* Sunday*Time :* Rotational ShiftsInterested Candidates can share CV on the folllowing numberHR Shamal *Job Profile*Handling Inbound Calls.Handling customer complaintsOversee the customer service processUnderstand the...

  • Customer Service Executive

    1 week ago

    Andheri East, Maharashtra, India Green Stapler Full time US$ 4,000 - US$ 8,000 per year

    Skills: Excellent communication skills in EnglishExperience: Freshers & Experienced both can applyShift Time: 9:45 AM to 6:45 PMQualification: HSC passed or aboveAge: 18 to 38 yearsWorking Days: Monday to SaturdayRole: No sales or target pressure; purely informational supportRole Overview:We are looking for a Telecustomer Care Executive with excellent...

  • Sr Customer Support Executive- Beauty, lifestyle, fashion Industry- Andheri

    3 days ago

    Andheri East, Maharashtra, India Pink Sky HR Services Full time ₹ 4,50,000 - ₹ 6,50,000 per year

    We're looking for a Customer Support Executive who is passionate about beauty & fragrance,highly empathetic, communicative, and committed to delivering a delightful experience. You will be the voice of the brand, interacting withcustomers across channels, helping resolve issues, and ensuring that every customer feelsheard and valued.Key...

  • Customer Support Executive

    2 weeks ago

    Andheri, Maharashtra, India New Delux Logistics Full time ₹ 2,20,000 - ₹ 2,80,000 per year

    Urgent & Immediate Needed :Customer Service Executive Job Description (Operations - Export & Import)Handling Shipping Instruction documents , Awb , MBL & HBL Management ,placing bookings with liners, VGM filing coordinating with the exporter of cargo and field operation executive to ensure a smooth custom clearance process & loading of the containerKey...

  • Customs Checklist Executive

    3 days ago

    Andheri East, Maharashtra, India TWN LOGISTIC Full time ₹ 24,48,000 - ₹ 54,97,500 per year

    Job Summary:The Customs Checklist Executive will be responsible for preparing, verifying, and managing all customs documentation to ensure smooth import and export operations. The role ensures compliance with national and international customs regulations while maintaining accurate records and coordinating with internal and external stakeholders.Key...

  • Onboarding and Customer Specialist

    2 weeks ago

    Andheri, Maharashtra, India D Analytical Support Full time ₹ 4,00,000 - ₹ 7,00,000 per year

    The Onboarding & Customer Service Specialist (the "OCSS") will work with one of our US-based Financial Technology Customers to onboard new potential clients on their behalf. The OCSS will be a primary point of contact for our Financial Technology Customers and their new clients for all new onboardings, while also handling inquiries and taking ownership to...