Customer Support Engineer

21 hours ago


Andheri East, Maharashtra, India Vu Videoconferencing Pvt Ltd Full time ₹ 3,36,000 per year

JOB DESCRIPTION:

  • Respond to customer inquiries promptly and professionally via phone, email, and chat channels
  • Provide technical support and troubleshooting assistance for television-related issues, including but not limited to connectivity problems, device setup, and software configurations.
  • Identify and diagnose technical problems, escalating complex issues to appropriate teams for further investigation and resolution.
  • Educate customers on product features, functionalities, and troubleshooting techniques to enhance their overall experience.
  • Maintain accurate records of customer interactions, including details of inquiries, comments, and actions taken, using designated CRM software.
  • Collaborate with cross-functional teams, including product development, operations, and quality assurance, to address recurring technical issues and improve service delivery.
  • Stay updated on industry trends, technological advancements, and product updates to provide informed assistance to customers.
  • Adhere to established performance metrics and service level agreements (SLAs) to meet or exceed departmental targets for customer satisfaction and resolution time.

Job Type: Full-time

Pay: ₹20, ₹28,000.00 per month

Education:

  • Bachelor's (Preferred)

Work Location: In person



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