
Customer Support Engineer
21 hours ago
JOB DESCRIPTION:
- Respond to customer inquiries promptly and professionally via phone, email, and chat channels
- Provide technical support and troubleshooting assistance for television-related issues, including but not limited to connectivity problems, device setup, and software configurations.
- Identify and diagnose technical problems, escalating complex issues to appropriate teams for further investigation and resolution.
- Educate customers on product features, functionalities, and troubleshooting techniques to enhance their overall experience.
- Maintain accurate records of customer interactions, including details of inquiries, comments, and actions taken, using designated CRM software.
- Collaborate with cross-functional teams, including product development, operations, and quality assurance, to address recurring technical issues and improve service delivery.
- Stay updated on industry trends, technological advancements, and product updates to provide informed assistance to customers.
- Adhere to established performance metrics and service level agreements (SLAs) to meet or exceed departmental targets for customer satisfaction and resolution time.
Job Type: Full-time
Pay: ₹20, ₹28,000.00 per month
Education:
- Bachelor's (Preferred)
Work Location: In person
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