Sr Customer Support Executive- Beauty, lifestyle, fashion Industry- Andheri

4 days ago

Andheri East, Maharashtra, India Pink Sky HR Services Full time ₹ 4,50,000 - ₹ 6,50,000 per year

We're looking for a Customer Support Executive who is passionate about beauty & fragrance,

highly empathetic, communicative, and com

mitted to delivering a delightful experience. You will be the voice of the brand, interacting with

customers across channels, helping resolve issues, and ensuring that every customer feels

heard and valued.

Key Responsibilities

Handle customer inquiries via email, phone, chat, social media (DMs & comments) in a timely

and professional manner.

Provide product guidance: explain fragrance notes, usage tips, recommend matching products

(e.g. perfumes, body mists, etc.).

Assist customers with order management: status, tracking, cancellations, returns, exchanges.

Manage complaints / issues: resolve them or escalate as needed, and follow up to ensure

customer satisfaction.

Maintain accurate records of all customer interactions in the CRM or support desk tool.

Monitor feedback (ratings, reviews) and work with internal teams (product, quality, operations)

to improve process / product issues.

Help with backend tasks like writing FAQ content, support scripts, or response templates.

Uphold brand voice & service standards in all communications (tone, style, responsiveness).

Skills & Qualifications

0-2+ years of experience in customer support / service, ideally in e-commerce / beauty /

fragrance / cosmetics.

Excellent communication skills — written and verbal, in English (and local language(s) as

needed).

Empathetic, patient, and able to maintain composure under pressure.

Strong problem-solving skills.

Familiarity with tools like CRM systems, helpdesk platforms, chat / social media.

Good attention to detail: ensuring orders, customer data, follow-ups are correct.

Ability to multi-task, manage time well, and prioritize.

A passion for perfumes / beauty industry is a big plus.

Desired Attributes

Friendly, proactive, and customer-first mindset.

High sense of ownership.

Adaptability: willing to learn, adjust as the brand or product offerings evolve.

Strong teamwork: coordinate with marketing, logistics, product teams.

Please share your resume at

Job Type: Full-time

Pay: ₹450, ₹650,000.00 per year

Work Location: In person

  • Senior Content Writer – Cosmetics, Fashion

    2 weeks ago

    Andheri East, Maharashtra, India IFC Ventures Pvt Ltd Full time ₹ 50,000 - ₹ 66,667 per year

    Job Title: Senior Content Writer – Cosmetics, Fashion & LifestyleLocation: Mumbai (On-site)Salary Range: Open to negotiate for the right candidateExperience: 4+ yearsAbout the RoleWe are seeking a senior content writer with a refined sense of style, storytelling, and creativity to shape the voice of our premium cosmetics, fashion, and lifestyle brand. This...

  • fashion designer

    2 weeks ago

    Andheri East, Maharashtra, India PAMAA FASHION LLP Full time ₹ 4,20,000 per year

    Job Profile:1) Proper & Full Knowledge and Working Experience of Designing Softwares like Coral Draw, Photoshop, Illustrator etc.2) Should be able to Create & Design Mens Wear Items like T-Shirts, Shirts, Polos, Hoodies, Joggers Pants with All Types of Complicated Prints, Plaid Pattern, All Types of Stripes & different Textured Looks.3) Should be able to...

  • Opening For Sr. HR Executive

    2 weeks ago

    Andheri East, Maharashtra, India Power Build Batteries - Assoc. of Time Technoplast Ltd Full time ₹ 40,000 - ₹ 4,50,000 per year

    Position - Sr. HR Operation ExecutiveCompany Name - Time Technoplast LtdLocation - Andheri - E , SakinakaCTC LPA to 6.00LPATime Technoplast ltd:-is a leading manufacturer of polymer products. Its inception in 1992, Time Tech group operates more than 40 production facilities across the globe and is recognized for its innovative plastic products. It has 31...

  • Education Counselor- Fashion Industry- Andheri

    2 weeks ago

    Andheri, Maharashtra, India Pink Sky HR Services Full time ₹ 1,00,000 - ₹ 3,00,000 per year

    Job Title:Fashion and Mode Industry CounselorJob Summary:We are seeking a passionate and experienced Fashion and Mode Industry Counselor to guide aspiring professionals and students in their journey through the dynamic world of fashion. The ideal candidate will have a deep understanding of the fashion industry, trends, career pathways, and skill...

  • Sr. Accounts Executive

    7 days ago

    Andheri East, Maharashtra, India TWN LOGISTICS PVT LTD Full time ₹ 4,20,000 per year

    URGENT VACANCYPost: Sr. Accounts ExecutiveEducation: B.com & M.comSkills: Ms-office, Advance Excel, Tally Prime, Reconciliation.Location: Andheri East.Experience : 2+ Years in AccountsIndustry: freight Forwarding, CHA & Logistics.JOB DescriptionDaily mail sending to Customer for Outstanding follow-ups.Calling for Overdue Payments.Solving Customer Queries on...

  • Sr. Executive

    4 days ago

    Andheri, Maharashtra, India EKF Global Logistics Pvt. Ltd. Full time ₹ 4,20,000 - ₹ 6,00,000 per year

    Designation: Sr. ExecutiveDepartment: Business DevelopmentReporting to: DirectorsLocation: MumbaiEKF Global Logistics Pvt. Ltd., a 48-year-old logistics brand involved in customs clearance and one of the leading freight forwarders in India, is looking for an Sr. Executive - Business Development for its head office located in Andheri (E), Mumbai.Job...

  • Customer Support Executive

    2 days ago

    Andheri East, Maharashtra, India conscious food pvt ltd Full time ₹ 29,000 - ₹ 35,000 per year

    Role Title - D2C & Customer Support ExecutiveRole OverviewWe are seeking a D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional...

  • Operations Executive

    2 weeks ago

    Andheri, Maharashtra, India Pilgrim Full time ₹ 4,32,000 - ₹ 7,20,000 per year

    About Us :Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world's best beauty secrets to create...

  • Customer Support Executive

    2 days ago

    Andheri East, Maharashtra, India VC InMotions Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job DescriptionThis is a full-time on-site role as a Tele caller at VC InMotions Private Limited, Mumbai for US process (Voice - Outbound & Inbound).The Telecaller will be responsible for making calls to our existing customers, explaining them our new products or services, and convince them for more orders of our different new products.Job...

  • Office Coordinator

    4 days ago

    Andheri East, Maharashtra, India PAMAA FASHION LLP Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job DescriptionEmployment Type Full TimeCompany DescriptionGarment Export BusinessRole DescriptionThis is a full-time on-site role located in Mumbai for an Executive Assistant at Pamaa Fashion LLP. The Executive Assistant will be responsible for providing executive administrative assistance, preparing and managing expense reports, offering executive support,...