Customer Support Assistant

2 days ago

Andheri, Maharashtra, India Uma Ornaments Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: Customer Support Assistant

Location: Uma Ornaments, Andheri, Mumbai

Salary: ₹20,000 – ₹25,000 per month CTC

Employment Type: Full-Time

Company: Uma Ornaments

Job Description:

Uma Ornaments is seeking a dedicated and customer-oriented Customer Support Assistant to join our growing team. The ideal candidate will serve as the primary point of contact between the company and its customers, ensuring smooth communication, efficient order processing, and prompt issue resolution. This role requires strong interpersonal skills, a customer-first approach, and the ability to multitask in a fast-paced jewellery manufacturing environment.

Key Responsibilities:

  • Customer Inquiries: Respond to customer queries via phone, email, and in-person, offering prompt and helpful assistance.
  • Order Management: Assist with entering and tracking customer orders in the system, ensuring accuracy and timely processing.
  • Product Information: Provide up-to-date details on product availability, pricing, and specifications.
  • Complaint Resolution: Address and resolve customer complaints professionally and efficiently.
  • Coordination: Liaise with internal teams including production and logistics to ensure timely product delivery.
  • Customer Feedback: Collect, document, and share customer feedback to help improve service and product offerings.

Required Skills & Qualifications:

  • Proven experience in a customer support or service role, preferably within the jewellery industry.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and a customer-centric mindset.
  • Proficiency in MS Office Suite and customer management systems.
  • Ability to perform under pressure and manage multiple priorities efficiently.

Preferred Qualifications:

  • Prior experience working in a jewellery firm or a similar industry.

How to Apply:

Interested candidates can share their CV via:

Email:

WhatsApp:

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • Customer Support Assistant: 2 years (Required)

Location:

  • Andheri, Mumbai, Maharashtra (Required)

Work Location: In person

  • Customer Support Associate

    2 weeks ago

    Andheri, Maharashtra, India Pilgrim Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Success Manager

    2 weeks ago

    Andheri, Maharashtra, India D Analytical Support Full time ₹ 9,60,000 per year

    The Onboarding & Customer Service Specialist (the "OCSS") will work with one of our US-based Financial Technology Customers to onboard new potential clients on their behalf. The OCSS will be a primary point of contact for our Financial Technology Customers and their new clients for all new onboardings, while also handling inquiries and taking ownership to...

  • Customer Support Executive

    2 weeks ago

    Andheri, Maharashtra, India Gameloot Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Responsibilities:Handle customer inquiries via phone and emailResolve customer issues efficiently, providing accurate information.Assist with troubleshooting product or service-related problems.Maintain positive relationships to ensure high customer satisfaction.Document customer interactions and maintain records in the system.Escalate complex issues to the...

  • Customer Support Executive

    16 hours ago

    Andheri, Maharashtra, India Flo Sleep Solutions Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctionsUpdate our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide...

  • Customer Support Engineer

    15 hours ago

    Andheri East, Maharashtra, India Vu Videoconferencing Pvt Ltd Full time ₹ 3,36,000 per year

    JOB DESCRIPTION:Respond to customer inquiries promptly and professionally via phone, email, and chat channelsProvide technical support and troubleshooting assistance for television-related issues, including but not limited to connectivity problems, device setup, and software configurations.Identify and diagnose technical problems, escalating complex issues...

  • Customer Support Executive

    1 week ago

    Andheri, Maharashtra, India Minal Infojewels Ltd Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Customer Support Executive (E-commerce – Jewellery Industry)Experience Required: 2+ Years (Mail & Chat Support)Location: Andheri east Seepz, MumbaiJob Description:We are seeking a dedicated and customer-focused Customer Support Executive with prior experience in e-commerce, preferably in the jewellery industry. The role involves handling...

  • Customer Support Executive

    10 hours ago

    Andheri East, Maharashtra, India conscious food pvt ltd Full time ₹ 29,000 - ₹ 35,000 per year

    Role Title - D2C & Customer Support ExecutiveRole OverviewWe are seeking a D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional...

  • Customer Support Executive

    2 weeks ago

    Andheri, Maharashtra, India docterz health tech labs Full time ₹ 3,84,000 - ₹ 4,80,000 per year

    Job Title: Customer Support ExecutiveLocation - Mumbai ( Andheri )Job Summary:We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure customer satisfaction through timely resolution.Key Responsibilities:Handle inbound & outbound calls, emails, and chats.Resolve customer issues efficiently and...

  • Customer Support Coordinator

    1 week ago

    Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Customer Support & Service Coordinator (Female Candidates Can Apply)Key Responsibilities:Answer incoming phone calls and log service complaints.Assign service calls to field/service engineers and update status in the system.Forward customer issues to the right department and generate support tickets.Follow up with customers for pending payments.Maintain...

  • Customer Support Executive

    15 hours ago

    Andheri East, Maharashtra, India Peora Fashions Pvt Ltd Full time ₹ 88,800 - ₹ 3,55,200 per year

    Key Responsibilities· Handle customer calls, emails, and chats politely and professionally.· Update and maintain customer details in Excel or CRM.· Coordinate with warehouse and logistics teams to resolve order or delivery issues.· Assist customers with returns, replacements, and general queries.· Collect feedback and share suggestions to improve...