Customer Support L2

Key ResponsibilitiesHandle customer queries and complaints received through Amazon and our own e-commerce websiteHandling product related queries and provide resolution for the same (we will provide the technical training about the product to the candidate)Respond promptly to buyer-seller messages, emails, and support tickets with professionalism and...

Customer Inquiries: Handle customer queries via phone, email, and in-person with a focus on resolving issues and providing product information.Order Management: Assist with order processing, including entry and tracking of customer orders in the system. Product Information: Provide accurate details aboutProduct Informa on: Provide accurate details about...

1. Handling Customer QueriesRespond to customer calls, emails, and messages politely and professionally.Understand the customer's issue and provide accurate solutions.2. Providing Product/Service InformationExplain product features, pricing, and policies clearly.Guide customers on how to use products or services effectively.3. Complaint ResolutionResolve...

Job Role: Network Engineer – L2Client: BOB CapitalsDepartment: ITJob Type: PermanentLocation: Mumbai – BKC & AndheriWork DetailsWorking Days: Monday to Friday (1st Saturday working)Timings: 9:00 AM – 6:00 PM (General Shift)Qualification & ExperienceEducation: BE / B.Tech / Graduate in Computer Science or equivalent fieldCertifications (Mandatory):...

Key Responsibilities: -Handle customer queries and provide excellent support across e-commerce platforms (calls, emails, chats).Process orders, track shipments, and resolve customer issues efficiently.Prepare and maintain MIS reports to track daily, weekly, and monthly performance metrics.Create, update, and manage data in Excel, including pivot tables,...

Desktop Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.To meet the qualifications specified:Educational Background: A degree in a relevant field, such as Computer...

IT Support Engineer / Desktop Support Engineer – L1Location: Mumbai Western ( *Field work* )Shift: *Rotational* (24x7) *Rotational Week off*Employment Type: Full-TimeRole OverviewWe are hiring an IT Support Engineer (L1) to provide 24x7 end-user IT support and ensure smooth operation of desktops, laptops, printers, and network connectivity.Key...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

Job Title: Customer Service Executive – Voice Process (Inbound Contact Center)Job Location: Andheri East, Mumbai (MIDC – Ackruti Centre)Job Type: Full-Time | Work from OfficeEmployment Type: 1-Year Contract (Bank Payroll)Job DescriptionWe are hiring Customer Service Executives for an inbound contact center. The role involves handling customer...

Working hours – Rotational Shift starts from 10 pm- 7 am (IST)Roster based week offsAndheri MIDCNo pick and drop facilityDuties And Responsibilities:Empathize with every aspect of the customer experience, putting customers-needs first and continuously enhancing the Customer Service ExperienceHandle complaints, provide appropriate solutions and alternatives...