Customer Service Executive – Voice Process
6 hours ago
Job Title: Customer Service Executive – Voice Process (Inbound Contact Center)
Job Location: Andheri East, Mumbai (MIDC – Ackruti Centre)
Job Type: Full-Time | Work from Office
Employment Type: 1-Year Contract (Bank Payroll)
Job Description
We are hiring Customer Service Executives for an inbound contact center. The role involves handling customer interactions through voice and non-voice channels and supporting basic verification processes.
Key Responsibilities
· Handle inbound customer calls professionally and resolve queries
· Provide customer support through voice, email, and chat channels
· Assist with Video KYC and basic verification processes
· Maintain accurate records of customer interactions
· Ensure service quality, compliance, and customer satisfaction
· Follow defined processes and shift schedules
Eligibility Criteria
· Any Bachelor's degree in any discipline (mandatory)
· Age limit: Up to 32 years
· Good communication skills in English and Hindi (additional languages are a plus)
· Basic computer knowledge and comfort with CRM systems
· Willingness to work in rotational shifts from office
Shift Details
· Female Candidates: 9-hour rotational shifts between 9:00 AM and 9:00 PM
· Male Candidates: 9-hour rotational shifts (24x7 environment)
· Week Off: One rotational weekly off (Monday to Sunday)
Salary & Benefits
· Salary up to ₹3,25,000 per annum (based on last drawn salary)
· Payroll: Directly under the Bank
· Professional work environment and training provided
Job Type: Full-time
Pay: ₹200, ₹325,000.00 per year
Work Location: In person
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