International Customer Service

7 hours ago

Mulund East, Maharashtra, India Marctory Full time ₹ 3,36,000 - ₹ 4,50,000 per year

About the Role

We are hiring International Customer Service Executives for our BPO process. The ideal candidate should have excellent communication skills, the ability to handle customer queries professionally, and a willingness to work in night shifts. Freshers with good command over English are welcome.

Key Responsibilities

  • Handle inbound and outbound calls for international customers.
  • Resolve queries related to products, orders, billing, service issues, etc.
  • Provide accurate information and maintain professionalism during calls.
  • Escalate unresolved issues to the concerned department when required.
  • Maintain call logs, customer details, and follow-up records.
  • Meet performance targets related to quality, efficiency, and customer satisfaction.
  • Work closely with the team leader to improve service quality.
  • Provide email/chat support (if required by the process).

Required Skills & Qualifications

  • Excellent verbal and written communication skills in English.
  • Ability to understand international accents (US/UK).
  • Good listening, problem-solving, and customer-handling skills.
  • Basic computer knowledge and typing speed.
  • Ability to work in a fast-paced environment and handle pressure.
  • Willingness to work night shifts and rotational offs.

Preferred Skills

  • Experience in international voice process (US/UK/AUS).
  • Knowledge of CRM or call-management tools.
  • Ability to upsell or cross-sell when required.

Job Type: Full-time

Pay: ₹25, ₹28,000.00 per month

Benefits:

  • Provident Fund
  • Work from home

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Location:

  • Mulund, Mumbai, Maharashtra (Required)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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