Customer Service Executive
1 day ago
(Job Title: Customer Service Executive – Logistics
Location: Chandivali, Andheri
Department: Customer Service / Operations
Employment Type: Full-time
Experience: 1–3 years
Salary: 30K
About the Company
We are a fast-growing logistics and supply chain solutions company committed to providing reliable and efficient delivery services. We're looking for a Customer Service Executive who can ensure smooth coordination between clients, operations, and delivery teams.
Key Responsibilities
* Handle customer inquiries and service requests via phone and email.
* Coordinate with warehouse, dispatch, and transport teams for timely deliveries.
* Track shipments and provide real-time updates to clients.
* Resolve delivery issues, delays, or escalations promptly.
* Maintain accurate customer and shipment records in the system.
* Generate daily and weekly logistics reports for management.
* Build and maintain positive relationships with clients and internal teams.
Required Skills & Qualifications
* Graduate in any discipline (preferably in Logistics / Commerce / Business).
* 1–3 years of experience in customer service or logistics coordination.
* Excellent communication and problem-solving skills.
* Proficient in MS Excel, Word, and ERP/CRM tools.
* Strong organizational skills and attention to detail.
* Ability to multitask and work under pressure.
Working Hours:
Monday to Saturday | 9:30 AM – 6:30 PM
Benefits:
* Competitive salary package
* Growth opportunities within the logistics domain
Job Types: Full-time, Permanent
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Experience:
- Customer service: 2 years (Required)
- Customer support: 2 years (Required)
- Logistics: 2 years (Required)
- Freight: 2 years (Required)
Language:
- English (Required)
Work Location: In person
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