Customer Service

18 hours ago

Andheri, Maharashtra, India Aastral Global Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Job Title: Customer Service Executive – Custom Clearance

Company: Capricorn Logistics

Experience: 2 to 5 years

Location: Andheri

Job Description:

Capricorn Logistics is seeking a proactive and detail-oriented Customer Service Executive with experience in customs clearance operations. The ideal candidate will have a strong background in logistics/freight forwarding companies and CHA (Customs House Agent) experience.

Key Responsibilities:

  • Liaise with CHA, shipping agents, and clients to ensure smooth customs clearance.
  • Handle documentation for imports/exports and ensure compliance with regulatory requirements.
  • Provide timely updates to clients regarding shipment status and clearance timelines.
  • Resolve customer queries and issues related to customs clearance.
  • Coordinate with internal teams to streamline processes and maintain operational efficiency.

Key Skills:

  • CHA experience with freight forwarding or logistics operations.
  • Strong knowledge of import/export documentation and customs regulations.
  • Excellent communication and customer handling skills.
  • Problem-solving and coordination skills.
  • Ability to work under deadlines and handle multiple shipments simultaneously.

Educational Qualification:

  • Graduate in any discipline (Logistics/Import-Export specialization preferred).

Preferred Background:

  • Candidates from logistics/freight forwarding companies with hands-on CHA experience.

Job Types: Full-time, Permanent

Pay: ₹400, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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