Customer Service

21 hours ago

Andheri, Maharashtra, India Wings Global Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Overview

We are seeking a Junior Customer Service professional for our Chat and Email Process based in Mumbai. The position requires a minimum of 1 to 3 years of experience in customer support. This full-time role is integral to maintaining our standards of excellence in customer communication, ensuring satisfaction across various client touchpoints.

Qualifications and Skills

  • Must possess strong customer support expertise with extensive experience in live chat support (Mandatory skill).
  • Proficiency in email communication, ensuring timely and accurate responses to client inquiries (Mandatory skill).
  • Ability to multitask effectively while managing multiple client interactions simultaneously without compromising on quality.
  • Conflict resolution skills, adept at addressing and managing customer issues and ensuring satisfactory outcomes.
  • Excellent data entry skills with high accuracy levels, contributing to precise customer records and information management.
  • Experience dealing with international clients, ensuring exceptional levels of service across diverse cultures and expectations.
  • Understanding of the hantec market trends and dynamics to better cater to customer needs and expectations.
  • Strong interpersonal skills with clarity in communication, tailoring interactions to suit customer preferences and scenarios.

Roles and Responsibilities

  • Manage customer interactions through chat and email, ensuring prompt and professional responses at all times.
  • Handle and resolve customer queries, ensuring high levels of customer satisfaction and adherence to company guidelines.
  • Collaborate with internal teams to streamline communication and resolve issues efficiently for an improved customer experience.
  • Provide feedback to the management team on customer trends and potential areas for process and service improvements.
  • Maintain accurate and detailed records of customer interactions, following organizational policies on data security and confidentiality.
  • Adapt to evolving business needs with a proactive approach to learning and applying new methods for enhanced service delivery.
  • Liaise with international clients to ensure comprehensive and nuanced engagement, considering varied cultural perspectives.
  • Participate in training sessions and workshops to hone skills in customer service and conflict management continually.

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