
Customer Service Representative
12 hours ago
Job Title:
Customer Service Representative
Location:
Andheri East , Mumbai US Night Shift (Email & Chat Process )
Salary:
₹30,000 – ₹35,000 per month
Experience:
2 – 6 years
Job Type:
Full-time
Job Description:
- Address inbound customer questions and concerns arriving via email and chat
- Own the entire interaction with that customer and provide total resolution for their needs
- Work with other associates, product managers, and partners to gather information, resolve customer needs, and improve processes
- Investigate and resolve customer inquiries related to their orders or shipments
- Update systems and document all interactions with customers, associates, and partners
- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries
Responsibilities:
- Duties & Requirements:
- Efficiently and professionally communicate with customers and assist them with their needs
- Strong email handling and active listening skills
- Excellent written communication and comprehension
- Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
- Independent decision-making skills with the ability to handle and resolve complex issues
- Conversational, patient and confident demeanor with a positive attitude
- Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
- Motivated to create and perpetuate a team environment in the workplace and among other associates
- Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
- Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practices
Requirements:
- 2+ years previous customer service experience in an email based contact center
- High school diploma or GED
- Experience in a performance-based or metric-driven environment
Benefits:
- transmission This is a combination Hybrid Mode 4 Days Work from office
- Our email / chat team is available 24 hours a day, 7 days a week
- You must have full time availability
- Overtime might be required during the week or over the weekend
- When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data
- Saturday & Sunday Fixed Week Off
Job Type: Full-time
Pay: ₹30, ₹35,000.00 per month
Work Location: In person
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