Customer Service Representative

2 weeks ago

Andheri, Maharashtra, India Finder consultanting Full time ₹ 1,72,800 - ₹ 3,00,000 per year

We are looking for a Customer Service Representative to handle incoming calls from UK-based customers. The role includes responding to customer enquiries, providing guidance throughout the travel insurance policy issuance process, and ensuring prompt and professional resolution of queries.

Key Responsibilities

  • Handle incoming calls from UK customers

  • Respond to customer queries via phone, and when required, through email and chat

  • Issue travel insurance policies

  • Log and resolve customer complaints in line with company procedures

  • Maintain accurate records of customer interactions

Education & Experience

  • Freshers with excellent communication skills are welcome to apply

  • Basic computer knowledge is essential

  • Minimum educational qualification: SSC and Higher Secondary (Plus Two)

Key Competencies

  • Flexibility to work any shift between 8:00 AM – 8:00 PM UK time, 5 days a week (9-hour shifts including a 1-hour break)

  • Availability during the induction period (no leave permitted during the first 3 months)

Employee Benefits

  • Group Medical Insurance: Coverage up to ₹5 lakhs for employee, spouse, and dependent children after successful completion of the induction period

  • Personal Accident Insurance: Provided post-induction

  • Transportation: Drop facility available for full-time employees

  • Work Schedule: 5-day work week

  • Leave Policy: 21 annual leaves and 10 compensatory offs (in lieu of Indian bank holidays) for full-time employees

Compensation

  • Freshers (Full-Time Employees): Gross ₹288,000 per annum

  • Experienced Candidates (International BPO): Compensation to be discussed based on experience

Mail resume to

Job Type: Full-time

Pay: ₹14, ₹25,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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