
Customer Service Representative
10 hours ago
We are looking for a Customer Service Representative to handle incoming calls from UK-based customers. The role includes responding to customer enquiries, providing guidance throughout the travel insurance policy issuance process, and ensuring prompt and professional resolution of queries.
Key Responsibilities
Handle incoming calls from UK customers
Respond to customer queries via phone, and when required, through email and chat
Issue travel insurance policies
Log and resolve customer complaints in line with company procedures
Maintain accurate records of customer interactions
Education & Experience
Freshers with excellent communication skills are welcome to apply
Basic computer knowledge is essential
Minimum educational qualification: SSC and Higher Secondary (Plus Two)
Key Competencies
Flexibility to work any shift between 8:00 AM – 8:00 PM UK time, 5 days a week (9-hour shifts including a 1-hour break)
Availability during the induction period (no leave permitted during the first 3 months)
Employee Benefits
Group Medical Insurance: Coverage up to ₹5 lakhs for employee, spouse, and dependent children after successful completion of the induction period
Personal Accident Insurance: Provided post-induction
Transportation: Drop facility available for full-time employees
Work Schedule: 5-day work week
Leave Policy: 21 annual leaves and 10 compensatory offs (in lieu of Indian bank holidays) for full-time employees
Compensation
Freshers (Full-Time Employees): Gross ₹288,000 per annum
Experienced Candidates (International BPO): Compensation to be discussed based on experience
Mail resume to
Job Type: Full-time
Pay: ₹14, ₹25,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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