Customer Service Executive
1 day ago
Company Overview:
is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.
Job Description:
is currently seeking enthusiastic and motivated individuals to join our team as Customer Support Executives. As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring a seamless experience for our users. This is an excellent opportunity for candidates with a minimum of 6 months of experience in customer support or sales who are passionate about making a difference in people's lives.
Key Responsibilities:
**Customer Interaction:** Respond to customer inquiries via phone, email, and chat, providing information about our services and addressing concerns or issues.
**Problem Resolution:** Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.
**Product Knowledge:** Develop a deep understanding of 's services to effectively assist customers and promote additional features.
**Sales Support:** Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets.
**Documentation:** Maintain accurate and detailed records of customer interactions and transactions.
**Collaboration:** Work closely with cross-functional teams to ensure a cohesive and positive customer experience.
Qualifications:
Minimum of 6 months of experience in customer support or sales.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Customer-centric mindset with a passion for helping others.
Ability to work in a fast-paced environment.
Basic computer skills and familiarity with CRM systems.
Benefits:
Competitive salary
Health and dental insurance
Career growth opportunities
Positive and vibrant work environment
Job Types: Full-time, Permanent
Pay: ₹30, ₹38,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Customer service/Sales: 1 year (Required)
Language:
- English (Preferred)
Shift availability:
- Night Shift (Preferred)
Work Location: In person
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