Customer Service Executive

4 days ago

Andheri, Maharashtra, India MORE RETAIL PRIVATE LIMITED Full time ₹ 18,000 - ₹ 2,50,000 per year

Job Summary:

We are looking for a dedicated Customer Support agents to join our team to handle customer escalations within 24 hours of receiving a complaint. The role requires excellent communication, a strong understanding of escalation processes, and the ability to manage multiple tasks, including resolving customer issues, maintaining escalation trackers, and collaborating with internal teams.Location: Andheri East (6 Days Work from Office)Key Responsibilities:

  • Customer Escalation Handling:
  • Respond to customer escalations within 24 hours of the complaint being raised via email, providing timely and clear communication.
  • Coordinating with Internal Teams:

Liaise with relevant teams to understand the issue raised in the escalation and ensure a resolution is provided.

  • Customer Communication:

Act as a mediator between the customer and internal teams, updating the customer on the status and final resolution of their issue.Monitor and ensure that all escalations are addressed within the set TAT (Turnaround Time), keeping track of any delays and ensuring timely follow-ups.Maintain accurate and up-to-date records of escalations, customer interactions, and resolutions in an Excel tracker. Ensure data hygiene and report any recurring issues or trends.Use Excel to manage, update, and analyze escalation data. Create and maintain trackers to monitor the status and resolution timelines of customer complaints.Follow company protocols and procedures for customer interactions and escalations, ensuring that customer issues are handled efficiently and professionally.Qualifications:

  • Escalation Management:
  • Tracker Management:
  • Excel Proficiency:

  • Process Adherence:

  • Proven experience in customer support or similar roles, preferably with exposure to escalation handling.

  • Strong communication skills, both written and verbal.
  • Good typing speed and accuracy in handling multiple customer queries.
  • Proficiency in Microsoft Excel, with experience in creating and maintaining trackers.
  • Ability to work in a fast-paced environment and manage escalations within deadlines.
  • Excellent problem-solving skills and attention to detail

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Please Specify the South Indian Language you know/speak

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Any South Indian Language (Preferred)

Work Location: In person

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