Customer Service Executive
5 days ago
Key Responsibilities:
- Handle incoming reservation requests via phone and emails.
- Share B2B & B2C rates with travel agents and ensure all necessary details are provided to deliver excellent service to guests.
- Provide information on availability, pricing, and services to clients or guests.
- Process bookings accurately in the reservation system.
- Maintain up-to-date knowledge of promotions, packages, and special offers.
- Coordinate with Relevant departments to ensure seamless service delivery.
- Follow up on tentative bookings and maintain proper records of cancellations or changes.
- Manage group reservations and ensure proper room blocking or service allocation.
- Generate daily and weekly reservation reports as required.
- Resolve customer queries and complaints professionally and promptly.
- Ensure compliance with company policies and standard operating procedures
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
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